I don't know if I have EVER known a company intentionally give it all they can to alienate and drive a segment of their customers away. It is mind boggling.
John On Jul 13, 2011, at 10:07 PM, Nora Probasco wrote: > Sounds like you will need a valium the size of a hockey puck after that! > > Nora > > On Wed, Jul 13, 2011 at 9:45 PM, John Robinson <[email protected]> wrote: > Let me explain about the wonders of Intuit. > > Without knowing and before all the discussion from this group I had upgraded > to Quicken Essentials, only $25.00 but then I found it wasn't worth the disk > it was burned on. I had no intention of using and realized I had just wasted > $25.00 > > I did go to their site and voice my opinion of their stellar company and they > returned the same routine, I could use the iPad or go to Windows. I wasn't > going to mess with returning the disk for a refund as it would cost most of > the $25.00 to ship back. > > Then this morning I received an email that said it would be at least two > weeks before shipment and should I want to cancel the order I could call > 1-800 Got You. When you call their number you are told to go to their > website to find the correct number to call before you are allowed to talk to > a human. > > What a joke, you have many boxes to complete, giving your info as to address, > email, phone number, address and a second address (I used the same one > twice). Once all this is done they will then send you and email with a real > number to call and a case number. > > O.K., I did that (by now I had spent around 30 min for I had hung up the > first time thinking I had pushed the wrong prompt but on the second call I > still had to go through the process above.) > > Then on hold, but not a horrible time and then some guy from outer Mongolia > answered is a language I wasn't real familiar with. He wanted my case number > and he quickly found it. He repeated everything I said about 12 times and > put me on hold 4 times. Finally he came back and said he could no pull up my > case as all I wanted to do was STOP the shipment since it was going to be two > weeks. > > He still couldn't pull it up and by now I was so hot I could have done him > harm. I said you want to ship it to me in two weeks so I'll then have to > ship it back. He said yes. I hung up on him. > > Then miraculously this afternoon I received another email stating the disk > had been shipped. What a marvelous company!! > > I don't care if they make the best program ever for the Mac I will not deal > with a company like this. I wonder if the Windows folks get this kind of > treatment. I have to go take a Valium. > > John > > > _______________________________________________ > MacGroup mailing list > [email protected] > http://www.math.louisville.edu/mailman/listinfo/macgroup > > > > _______________________________________________ > MacGroup mailing list > [email protected] > http://www.math.louisville.edu/mailman/listinfo/macgroup
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