Sounds like you will need a valium the size of a hockey puck after that! Nora
On Wed, Jul 13, 2011 at 9:45 PM, John Robinson <[email protected]>wrote: > Let me explain about the wonders of Intuit. > > Without knowing and before all the discussion from this group I had > upgraded to Quicken Essentials, only $25.00 but then I found it wasn't worth > the disk it was burned on. I had no intention of using and realized I had > just wasted $25.00 > > I did go to their site and voice my opinion of their stellar company and > they returned the same routine, I could use the iPad or go to Windows. I > wasn't going to mess with returning the disk for a refund as it would cost > most of the $25.00 to ship back. > > Then this morning I received an email that said it would be at least two > weeks before shipment and should I want to cancel the order I could call > 1-800 Got You. When you call their number you are told to go to their > website to find the correct number to call before you are allowed to talk to > a human. > > What a joke, you have many boxes to complete, giving your info as to > address, email, phone number, address and a second address (I used the same > one twice). Once all this is done they will then send you and email with a > real number to call and a case number. > > O.K., I did that (by now I had spent around 30 min for I had hung up the > first time thinking I had pushed the wrong prompt but on the second call I > still had to go through the process above.) > > Then on hold, but not a horrible time and then some guy from outer Mongolia > answered is a language I wasn't real familiar with. He wanted my case > number and he quickly found it. He repeated everything I said about 12 > times and put me on hold 4 times. Finally he came back and said he could no > pull up my case as all I wanted to do was STOP the shipment since it was > going to be two weeks. > > He still couldn't pull it up and by now I was so hot I could have done him > harm. I said you want to ship it to me in two weeks so I'll then have to > ship it back. He said yes. I hung up on him. > > Then miraculously this afternoon I received another email stating the disk > had been shipped. What a marvelous company!! > > I don't care if they make the best program ever for the Mac I will not deal > with a company like this. I wonder if the Windows folks get this kind of > treatment. I have to go take a Valium. > > John > > > _______________________________________________ > MacGroup mailing list > [email protected] > http://www.math.louisville.edu/mailman/listinfo/macgroup > >
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