I use a Tivo with insight. I just make sure the guy knows about cable cards. I have had one installer that did and one that did not. In that case I just do the install and let him stand back and watch. Their installers are very bad tech people. Very little knowledge of electronics just what they do every day any thing outside their basic skill set will throw them off.
From: macgroup-boun...@erdos.math.louisville.edu [mailto:macgroup-boun...@erdos.math.louisville.edu] On Behalf Of Suzanne Blake Sent: Monday, January 21, 2013 12:28 AM To: jbl...@win.net; Topics related to Apple and Macintosh computers Subject: Re: [MacGroup] Insight They subcontract their service callers. Mine have always come, but none knows anything about Tivo. Please delete my gmail address from your address book. This message goes to everyone and may not apply to you. On Jan 20, 2013, at 5:16 PM, "J. Blake" <jbl...@win.net<mailto:jbl...@win.net>> wrote: From reading your posts, it doesn't look as though there is anything better than Insight...gosh, I wish there were. This past week they brought me a defective DVR box, so Friday they were supposed to come bring me a good one between 3pm and 5pm. I sat by the phone waiting for them to call first and then come until about 5:30. I called Insight saying where was the tech? They said...get this...he tried to call you twice before 5, but there was no answer (right), so the appointment was canceled. What? My phone works just fine. So sorry they said, he must have called the wrong number. (Meanwhile I ranted and raved so much they gave me a $20 rebate on my bill. I was just furious that they said they called when I believe they didn't.) They said, let us set you up for another appointment for tomorrow (Saturday) between 3 and 5 p.m. I called several times during the day to confirm the tech was coming and that the phone number he had was correct. I said I was definitely expecting him to come. At after 6, I called to find out where he was. They were so sorry. The tech had called right before 5, but because no one answered, the appointment was canceled...AGAIN. As I had sat by the phone all afternoon, by this time I was having apoplexy. They set me up with another appointment for Tuesday between 12 and 1p.m. We'll see if they honor this one. Does Insight care at all about their customers? Please, please tell me there is an alternative to Insight. Jane _______________________________________________ MacGroup mailing list MacGroup@erdos.math.louisville.edu<mailto:MacGroup@erdos.math.louisville.edu> http://www.math.louisville.edu/mailman/listinfo/macgroup _______________________________________________ MacGroup mailing list MacGroup@erdos.math.louisville.edu<mailto:MacGroup@erdos.math.louisville.edu> http://www.math.louisville.edu/mailman/listinfo/macgroup ________________________________ If you are not the intended addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer do not consent to internet email for messages of this kind.
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