From reading your posts, it doesn't look as though there is anything
better than Insight...gosh, I wish there were.
This past week they brought me a defective DVR box, so Friday they were
supposed to come bring me a good one between 3pm and 5pm. I sat by the
phone waiting for them to call first and then come until about 5:30. I
called Insight saying where was the tech?
They said...get this...he tried to call you twice before 5, but there
was no answer (right), so the appointment was canceled. What? My phone
works just fine. So sorry they said, he must have called the wrong
number. (Meanwhile I ranted and raved so much they gave me a $20 rebate
on my bill. I was just furious that they said they called when I believe
they didn't.) They said, let us set you up for another appointment for
tomorrow (Saturday) between 3 and 5 p.m. I called several times during
the day to confirm the tech was coming and that the phone number he had
was correct. I said I was definitely expecting him to come.
At after 6, I called to find out where he was. They were so sorry. The
tech had called right before 5, but because no one answered, the
appointment was canceled...AGAIN. As I had sat by the phone all
afternoon, by this time I was having apoplexy. They set me up with
another appointment for Tuesday between 12 and 1p.m. We'll see if they
honor this one.
Does Insight care at all about their customers?
Please, please tell me there is an alternative to Insight.
Jane
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