They subcontract their service callers. Mine have always come, but none knows anything about Tivo.
Please delete my gmail address from your address book. This message goes to everyone and may not apply to you. On Jan 20, 2013, at 5:16 PM, "J. Blake" <[email protected]> wrote: From reading your posts, it doesn't look as though there is anything better than Insight...gosh, I wish there were. This past week they brought me a defective DVR box, so Friday they were supposed to come bring me a good one between 3pm and 5pm. I sat by the phone waiting for them to call first and then come until about 5:30. I called Insight saying where was the tech? They said...get this...he tried to call you twice before 5, but there was no answer (right), so the appointment was canceled. What? My phone works just fine. So sorry they said, he must have called the wrong number. (Meanwhile I ranted and raved so much they gave me a $20 rebate on my bill. I was just furious that they said they called when I believe they didn't.) They said, let us set you up for another appointment for tomorrow (Saturday) between 3 and 5 p.m. I called several times during the day to confirm the tech was coming and that the phone number he had was correct. I said I was definitely expecting him to come. At after 6, I called to find out where he was. They were so sorry. The tech had called right before 5, but because no one answered, the appointment was canceled...AGAIN. As I had sat by the phone all afternoon, by this time I was having apoplexy. They set me up with another appointment for Tuesday between 12 and 1p.m. We'll see if they honor this one. Does Insight care at all about their customers? Please, please tell me there is an alternative to Insight. Jane >>> _______________________________________________ >>> MacGroup mailing list >>> [email protected] >>> http://www.math.louisville.edu/mailman/listinfo/macgroup _______________________________________________ MacGroup mailing list [email protected] http://www.math.louisville.edu/mailman/listinfo/macgroup
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