On Oct 23, 2010, at 1:56 AM, Macs R We wrote:

> We maintained this impasse until I thought of giving her another hint: "The 
> keyboard is the thing you TYPE ON."
> 

I think everybody that's ever done support can understand that . . .

My best was the brand new SES4 (very senior executive type) I got in a 
government agency I supported. He told me he didn't know anything about 
computers . . .I asked him how he read email . . .his response was that his 
secretary printed it out, he wrote on it, and she typed/sent the replies.

After I explained him that he didn't have a secretary anymore I started showing 
him how to read his email and open documents . . .this was on an 8100 running 
System 8 or so. Showed him how to move the cursor and told him to go over and 
double click with the mouse button on the Macintosh HD icon. He started running 
the cursor over there but got to the edge of the mousepad before getting to the 
icon. So . . .he stopped and asked me in all seriousness "What do I do now? It 
won't get there."

I of course immediately told him we would have to get him a larger mousepad:-)




-----------------------------------------------
There are only three kinds of stress; your basic nuclear stress, cooking 
stress, and A$$hole stress. The key to their relationship is Jello.

neil




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