Thank you for all of the helpful information. I did go into recovery mode and 
repair disk permissions. It took about 15 minutes. It did not help the problem. 
I then went into recovery mode and chose to reinstall the OS. I am now stuck at 
signing into the App Store. It has been on that screen since about 11:30 last 
night. is there anything I can do to get past that screen?

Kristeen Hughes

> On Oct 14, 2014, at 10:40 PM, Eileen Misrahi <[email protected]> wrote:
> 
> Hi Tim,
> 
> Gee!!! Why didn't I think of that solution? Thanks for posting this. I do 
> know that I needed to use the FN key to access some of the VO speech output. 
> I'm still learning so much after a year of owning my MacBook Air. It's 
> amazing that there are so many solutions or just one if you think out of the 
> box. I know with time that I'll add more items to my bag of tricks when I 
> need to troubleshoot. For now, I'll leave it up to the awesome experts on the 
> list. Thanks again for the keystroke.
> 
> Best,
> Eileen
> 
> Sent from my iPhone
> 
>> On Oct 14, 2014, at 5:02 PM, Tim Kilburn <[email protected]> wrote:
>> 
>> Hi,
>> 
>> Concerning the raising of the volume in Recovery mode, you can often press 
>> VO-cmd-left three times then VO-cmd-up a few times and the volume will 
>> increase.  This is a normal VO command that can be used most of the time.  
>> The VO-cmd-left/right moves you through the Rate, Voice, Intonation, Volume 
>> and Pitch and the VO-cmd-up/down changes those levels on the fly.
>> 
>> Later...
>> 
>> Tim Kilburn
>> Fort McMurray, AB Canada
>> 
>>> On Oct 14, 2014, at 5:48 PM, Eileen Misrahi <[email protected]> 
>>> wrote:
>>> 
>>> Hello,
>>> 
>>> I can really feel your frustrations. Fortunately, my MacBook Air was an 
>>> easy fix at the Apple Store today. One thing I want to add, when booting up 
>>> into recovery or other dianostic modes on the computer, voiceover can be 
>>> access with the command-F5. The voice is not Alex, but some other boyish 
>>> voice, but at least there is accessibility to the information. The volume 
>>> is low and it can't be increased. Just letting you know about this pointer. 
>>> HTH. Good luck and you may need to contact Apple Care.
>>> 
>>> Best,
>>> Eileen
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Oct 14, 2014, at 4:37 PM, Rachel Feinberg <[email protected]> wrote:
>>>> 
>>>> Hi Kristeen,
>>>> 
>>>> I don't know if this is accessible, but in looking up keyboard shortcuts 
>>>> for starting up a Mac if something's not working properly, you can try 
>>>> holding down D at start up. It will start the apple hardware test, which 
>>>> may tell you something about your drives if they are connected.
>>>> Rachel. 
>>>>> On Oct 14, 2014, at 4:03 PM, Kristeen Hughes <[email protected]> wrote:
>>>>> 
>>>>> Earlier today I noticed that my computer could not see my two external 
>>>>> drives which were connected via USB. I decided a reboot was in order, 
>>>>> since most of the time this fixes that type of an issue. There was no 
>>>>> voice over when the computer restarted. I was unable to tell whether the 
>>>>> computer booted all the way or not because of having no speech. I tried 
>>>>> rebooting several more times, but the result was still the same.I 
>>>>> disconnected all peripherals, and was able to boot into recovery mode. I 
>>>>> went into disk utilities and repaired the disk. There seemed to be no 
>>>>> problem with the disc. The computer will still not reboot.
>>>>> 
>>>>> Is there anything else I can try in recovery mode? Is there any other way 
>>>>> I can reboot the computer that will give me other diagnostic tools? Thank 
>>>>> you for any help anyone can provide.
>>>>> 
>>>>> Kristeen Hughes
>>>>> 
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