OK this is a well known problem and there is an easy way out.

1. Bring up Window Chooser with VO F2 pressed twice.
2. Make sure you are on the sign in to App Store window.
3. Tab to the Apple ID field.
 You will probably get no feedbac but d not worry.
4. Hit VO command f5 to make sure you are focussed  on this field.
5. Do a virtual mouse click with shift VO and space bar.
6. You should now be focussed in a completely accessible window where you can type in your ID and then tab to your password field and then tab to the default button to sign into the App Store.
It should be plain sailing from there.
David Griffith
On 15/10/2014 13:08, Kristeen Hughes wrote:
Thank you for all of the helpful information. I did go into recovery mode and 
repair disk permissions. It took about 15 minutes. It did not help the problem. 
I then went into recovery mode and chose to reinstall the OS. I am now stuck at 
signing into the App Store. It has been on that screen since about 11:30 last 
night. is there anything I can do to get past that screen?

Kristeen Hughes

On Oct 14, 2014, at 10:40 PM, Eileen Misrahi <[email protected]> wrote:

Hi Tim,

Gee!!! Why didn't I think of that solution? Thanks for posting this. I do know 
that I needed to use the FN key to access some of the VO speech output. I'm 
still learning so much after a year of owning my MacBook Air. It's amazing that 
there are so many solutions or just one if you think out of the box. I know 
with time that I'll add more items to my bag of tricks when I need to 
troubleshoot. For now, I'll leave it up to the awesome experts on the list. 
Thanks again for the keystroke.

Best,
Eileen

Sent from my iPhone

On Oct 14, 2014, at 5:02 PM, Tim Kilburn <[email protected]> wrote:

Hi,

Concerning the raising of the volume in Recovery mode, you can often press 
VO-cmd-left three times then VO-cmd-up a few times and the volume will 
increase.  This is a normal VO command that can be used most of the time.  The 
VO-cmd-left/right moves you through the Rate, Voice, Intonation, Volume and 
Pitch and the VO-cmd-up/down changes those levels on the fly.

Later...

Tim Kilburn
Fort McMurray, AB Canada

On Oct 14, 2014, at 5:48 PM, Eileen Misrahi <[email protected]> wrote:

Hello,

I can really feel your frustrations. Fortunately, my MacBook Air was an easy 
fix at the Apple Store today. One thing I want to add, when booting up into 
recovery or other dianostic modes on the computer, voiceover can be access with 
the command-F5. The voice is not Alex, but some other boyish voice, but at 
least there is accessibility to the information. The volume is low and it can't 
be increased. Just letting you know about this pointer. HTH. Good luck and you 
may need to contact Apple Care.

Best,
Eileen

Sent from my iPhone

On Oct 14, 2014, at 4:37 PM, Rachel Feinberg <[email protected]> wrote:

Hi Kristeen,

I don't know if this is accessible, but in looking up keyboard shortcuts for 
starting up a Mac if something's not working properly, you can try holding down 
D at start up. It will start the apple hardware test, which may tell you 
something about your drives if they are connected.
Rachel.
On Oct 14, 2014, at 4:03 PM, Kristeen Hughes <[email protected]> wrote:

Earlier today I noticed that my computer could not see my two external drives 
which were connected via USB. I decided a reboot was in order, since most of 
the time this fixes that type of an issue. There was no voice over when the 
computer restarted. I was unable to tell whether the computer booted all the 
way or not because of having no speech. I tried rebooting several more times, 
but the result was still the same.I disconnected all peripherals, and was able 
to boot into recovery mode. I went into disk utilities and repaired the disk. 
There seemed to be no problem with the disc. The computer will still not reboot.

Is there anything else I can try in recovery mode? Is there any other way I can 
reboot the computer that will give me other diagnostic tools? Thank you for any 
help anyone can provide.

Kristeen Hughes

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