Hi there
All I can say is that since I have never had such a weird problem, I think I 
would call Apple back about this, especially since you bought it directly. This 
sounds really weird.
Gigi

Sent from my iPhone

> On Jan 20, 2015, at 1:23 PM, Jessica Moss <[email protected]> wrote:
> 
> The first one I tried to update was an IPhone 5C I got from a sprint store, 
> which also for some reason, came with IOS7, and have no idea if it was a new 
> or refurbished phone.  I wouldn't think Sprint, or any other carrier would 
> sell refurbished IPhones, but could be wrong.
>  The replacement one I got is an unlocked model I bought straight from Apple, 
> that they told me would come up-to-date, but I checked it, and it said IOS 
> 7.0, not exactly sure which release though.
>> On Jan 20, 2015, at 8:36 AM, Eugenia Firth <[email protected]> wrote:
>> 
>> Hi there
>> My first phone was and iPhone 4, and I have never had the incidents that you 
>> talk about with updates. I've had to restore my phone a couple times since 
>> 2011,but it never became useless. I wonder if it was just something wrong 
>> with that phone to make that happen. Since the iPhone has iOS 7 on it, is it 
>> a used phone? If so, what type? I ask because I have a friend that had a for 
>> S iPhone, and she updated to Iowa State. When she did that her phone became 
>> extremely slow.
>> Gigi
>> 
>> Sent from my iPhone
>> 
>>> On Jan 20, 2015, at 7:21 AM, Jessica Moss <[email protected]> wrote:
>>> 
>>> I've done both at times and never had a problem with either/or, so that 
>>> really made me wonder what happened the last time, especially considering 
>>> the fact that we'd just gotten a new router that's made things go a lot 
>>> faster.
>>>> On Jan 20, 2015, at 3:19 AM, christopher hallsworth 
>>>> <[email protected]> wrote:
>>>> 
>>>> Why don't you update via iTunes in the first instance. While I have no 
>>>> problems updating over wifi, some people do or just prefer to update via 
>>>> iTunes as their screen reader will announce everything from start to 
>>>> finish.
>>>>> On 20 Jan 2015, at 02:24, Jessica Moss <[email protected]> wrote:
>>>>> 
>>>>> I recently tried to update to IOS 8.1.2, which I tried to do over wifi, 
>>>>> only for it to do this crazy thing where the progress bar got stuck, just 
>>>>> kept saying "in progress," and my phone became unusable.  Then when I 
>>>>> tried connecting to itunes and tried to finish the update there, it not 
>>>>> only refused to do the update, but gave me an error message when I tried 
>>>>> to restore as well, so in the end I had a messed up phone that I could do 
>>>>> nothing with and had to get it replaced.  I've had some people tell me 
>>>>> that they tried to update and it crashed their phones as well, and some 
>>>>> tell me they had no problem with it, so was wondering what you all 
>>>>> thought, sense my new phone only came with 7.something or other, and I 
>>>>> miss some of the features 8.0 has.
>>>>> 
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