Hi all, Since I shared my negative opinions on SpeedDots yesterday, I also wanted to write and share some positive follow-up.
As I wrote earlier, I wrote to SpeedDots yesterday. I did not ask for a refund, but shared my disappointment with the product, and specifically the lack of instruction for how to properly place it on the phone. I received a response from them within four hours, which to my thinking is pretty impressive, especially since it was a Saturday. Their response stated that on their website it states that this protector will not work without the OtterBox case on the phone. I had not seen anything that said that when I was at the site, and I had also had an email exchange with them before purchasing that did not indicate that that was the case, but I assume the information is there somewhere. At any rate, they offered me a choice, either a refund or a replacement with the correct protector for phones that don't have the OtterBox Case. I chose the latter, as I figure I ought to give it a fair try under the conditions that they say will work. Though I could have done without yesterday's frustrations, I couldn't have asked for a more prompt or customer-oriented response. I still don't know where I'm going to end re these tactile covers, but the people at SpeedDots get high marks from me for the way they've handled my situation. Cheers, Donna -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
