After Uber was sued and lost, they adopted a zero-tollerance policy around discrimination of guide dogs. In other words, if the driver abandons someone because of a guide dog, place a complaint through the app and Uber will dismiss the driver. When it happened to me, Uber gave me a $10 credit.
When I had a guide dog in the US, I experienced significantly more discrimination from taxi drivers, and the taxi companies never provided me the identifying information so I could progress complaints (talk about behaving above the law). Personally, I prefer Uber's response as they changed their policies and practices after they lost the lawsuit. Note: In Australia and New Zealand, the taxi companies have zero-tollerance policies regarding guide dogs, so I have not had any difficulties in either country regarding my guide dog and taxis. Kind regards, David Chittenden, MSc, MRCAA Email: [email protected] Mobile: +61 488 988 936 Sent from my iPhone > On 27 Sep 2017, at 06:03, Nancy Badger <[email protected]> wrote: > > There will be an option on the app to call the driver. I called the driver > and let him know that I was blind and I had a white cane. He was able to > recognize me immediately and it kept me from missing my ride. I would > recommend that you call and let him know your circumstances. Just my opinion. > > > Nancy Badger, Ph.D > Executive Director of Counseling > Old Dominion University > Sent from my iPhone with dictation software. Please excuse spelling errors. > >> On Sep 26, 2017, at 2:02 PM, Jeff Berwick <[email protected]> wrote: >> >> Hi guide dog users, >> >> I am considering using Uber for the first time and am wondering if there is >> a procedure for notifying them that I have a guide dog so the driver would >> be aware of this before coming to pick me. >> >> Please let me know. >> >> Thx, >> Jeff >> >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> [email protected] and your owner is Cara Quinn - you >> can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] and your owner is Cara Quinn - you > can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
