Was this right behind Toronto?
Know idea about uber, but regularly Toronto's taxi association gets complaints about this I am told. So often in fact that they have a dedicated contact just for them. Uber is an interesting travel choice regardless, just ask the women who have been assaulted by some of their drivers. The ap should? have an option for notifying, within the system, that a passenger comes with extras. That might encompass many things creating an inclusive approach.
Kare


"No one is born hating another person because of the color of his
skin or his background or his religion ... People must learn to
hate, and if they can learn to hate, they can be taught to
love... For love comes more naturally to the human heart than its
opposite." Nelson Mandela.

On Tue, 26 Sep 2017, David & his pack of dogs wrote:

Apparently, Washington D C in the U S were the worst offenders of 
discriminatory conduct towards blind handlers and their guides.  There was a 
sting set up and documented on T V I believe about cab drivers that would 
deliberately drive by what they thought were blind persons with their guides.  
Anyway, I am getting off topic.

-----Original Message-----
From: [email protected] [mailto:[email protected]] 
On Behalf Of David Chittenden
Sent: September 26, 2017 3:59 PM
To: [email protected]
Subject: Re: Uber App and a Guide Dog

After Uber was sued and lost, they adopted a zero-tollerance policy around 
discrimination of guide dogs. In other words, if the driver abandons someone 
because of a guide dog, place a complaint through the app and Uber will dismiss 
the driver. When it happened to me, Uber gave me a $10 credit.

When I had a guide dog in the US, I experienced significantly more 
discrimination from taxi drivers, and the taxi companies never provided me the 
identifying information so I could progress complaints (talk about behaving 
above the law). Personally, I prefer Uber's response as they changed their 
policies and practices after they lost the lawsuit.

Note: In Australia and New Zealand, the taxi companies have zero-tollerance 
policies regarding guide dogs, so I have not had any difficulties in either 
country regarding my guide dog and taxis.

Kind regards,

David Chittenden, MSc, MRCAA
Email: [email protected]
Mobile: +61 488 988 936
Sent from my iPhone

On 27 Sep 2017, at 06:03, Nancy Badger <[email protected]> wrote:

There will be an option on the app to call the driver. I called the driver and 
let him know that I was blind and I had a white cane. He was able to recognize 
me immediately and it kept me from missing my ride. I would recommend that you 
call and let him know your circumstances. Just my opinion.


Nancy Badger, Ph.D
Executive Director of Counseling
Old Dominion University
Sent from my iPhone with dictation software. Please excuse spelling errors.

On Sep 26, 2017, at 2:02 PM, Jeff Berwick <[email protected]> wrote:

Hi guide dog users,

I am considering using Uber for the first time and am wondering if there is a 
procedure for notifying them that I have a guide dog so the driver would be 
aware of this before coming to pick me.

Please let me know.

Thx,
Jeff


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