I believe the crash file you sent said it was a 16 inch machine. Or maybe that
was the revision of iMac. In any case, unless one has the source code, none of
the information in that file is very useful.
It does tell you there are 9 threads and thread 7 (the eight thread ) crashed.
But it doesn't even say what the process name was . Or was this a kernel crash?
Best wishes,
Jonathan Cohn
> On Jan 18, 2021, at 19:33, Steve Matzura <[email protected]> wrote:
>
> Yes, my thoughts exactly. Taking it in to a real Apple store isn't outside
> the realm of possibility, but it's a great big 21.5" iMac, and since it's
> going on four-and-a-half years old, the shipping packaging is long gone. I'll
> give Apple a call in the a.m. and start trying to set something up to
> diagnose this problem. I can certainly start with one of the reports that
> gets generated when it happens, a copy of which I saved recently. If anyone
> wants to have a look at it, help yourself.
> <https://www.dropbox.com/s/ej6bl9jgbjs1nut/Report.rtf?dl=0>
>
> On 1/18/2021 4:50 PM, 'Jason White' via MacVisionaries wrote:
>>
>> On 18/1/21 4:27 pm, Steve Matzura wrote:
>>> More bad news. Now, even after switching back to a wired mouse, the system
>>> did it again. I'm starting to think there's a real live hardware problem in
>>> there.
>>
>> It's probably time to find a hardware testing utility. You may need to
>> contact Apple for testing to be done.
>>
>>
>
>
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