Hi, Mike:

I asked the CTO of Uber to add a feature to our Uber profiles that would
notify drivers after they accepted the ride request. I made this request
during a W3C Workshop that Uber hosted back in September 2019.
Obviously, it didn't get done, but I think it's still the best solution,
if we can just get it implemented.

What to do meanwhile is a bit of a guessing game. We certainly do need a
solution.

I've found sending text messages through the Uber app isn't usually
quick enough to be of help. And calling isn't always successful, either.

Then there's the language issue when one travels internationally. I
recall waving my white cane in the air at the airport in Lyon a few
years ago. The driver had called my cell phone, but my French is far too
weak, and his English wasn't good enough to understand:  "I'm blind, and
you need to see me. Here, I'm waving my white cane in the air."

Actually waving the cane in the air did eventually work. It took the
better part of a minute for him to get it.

Best,

Janina

Michael Busboom writes:
> Hi.
> 
> I use Uber quite frequently, mostly through the BlindSquare app.  Since I 
> live in a metropolitan  area, there are frequently instances where lots of 
> cars go by, and the driver, not knowing that I can’t see him/her, just sits 
> there, waiting for a passenger to get in to the car.
> 
> Is there a way, or perhaps a template that, as soon as my ride has been 
> confirmed, to tell the driver that I can be recognized by my white cane? 
> Calling the driver as soon as the ride is confirmed doesn’t work, since some 
> of them speak neither German nor English.
> 
> I am wondering if others have this problem and if so, how they address the 
> issue.  Would I be better off using the native Uber app instead of 
> BlindSquare?
> 
> With best regards,
> 
> Mike
> 
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-- 

Janina Sajka
https://linkedin.com/in/jsajka

Linux Foundation Fellow
Executive Chair, Accessibility Workgroup:       http://a11y.org

The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
Co-Chair, Accessible Platform Architectures     http://www.w3.org/wai/apa

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