sounds like it is time to give the corporate offices a call. Apple is normally a good company to deal with (or it was when steve jobs was around).
one of the other things you can do is find the phone tech support line and start asking for a supervisor. you start going up the chain far enough, you will eventually get to someone that has authority to tell the bottom tier to properly deal with you. -eric On Feb 23, 2012, at 3:31 PM, Bill Holton wrote: > My problem is that I am also having finder busy forever problems with a > monitor connected. They had me reformat my Mini about 7 times and run scans > and send data. They also convinced me to take a day off work and have my > wife drive an hour each way to the Apple store to show them there. Haven't > heard from them in about a month. Last several messages to the tech folks > regarding my case number trying to find out what the status is have been > ignored. > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Steve Holmes > Sent: Thursday, February 23, 2012 4:21 PM > To: [email protected] > Subject: Re: Found this from Apple on Minis > > Yeah and additionally, I learned on one of these lists that VO won't > turn back on automaticdally at login time unless a monitor is > connected. My communications with Apple support was all by phone but > I did get a phone acknoledgement that their engineers were able to > reproduce this problem and indicated that they would try and address > it some time. It was after that time and when I installed dropbox > that I ran into my lag "busy" problems. So I gave up on that whole > mess and ordered a cheap monitor through our IBM employee discount > system for $70. Then I don't have to wait around forever to see if > Apple really addresses these issues. I just hope I can cdonnect that > monitor to the little addapter that comes with the Mini. Oh, I bought > my Mini in January; dunno the actual date the unit was built. > > On 2/21/12, John Panarese <[email protected]> wrote: >> My model is a July 2011 as well and it had the problem. Again, I was >> told the same thing by Apple, but documented my issues. I have a post on > my >> blog back from the summer that discusses what I discovered and how Chris's >> suggested work around has worked successfully for me. >> >> Take Care >> >> John Panarese >> [email protected] >> >> >> >> On Feb 21, 2012, at 11:35 AM, Bill Holton wrote: >> >>> No, this was what I got last July and why I went ahead and bought my > mini. >>> They still don't even acknowledge there's a problem. They say no one has >>> reported it, I sent them many emails from folks on this list, and now > they >>> don't respond to my emails. >>> >>> >>> -----Original Message----- >>> From: [email protected] >>> [mailto:[email protected]] On Behalf Of Chris Blouch >>> Sent: Tuesday, February 21, 2012 11:27 AM >>> To: [email protected] >>> Subject: Re: Found this from Apple on Minis >>> >>> So I went ahead and emailed the apple accessibility folks if they could >>> document when this was fixed so folks know if they need a monitor or >>> not. My assumption is that they just got it wrong but, if they have it >>> fixed, they need to say what models no longer need the display to >>> function correctly. Maybe the latest video chipsets really do have it >>> fixed, but I'm not holding my breath. >>> >>> CB >>> >>> On 2/21/12 11:12 AM, Ricardo Walker wrote: >>>> And that is indeed the case. I think the Apple rep is just mistaken. >>>> >>>> Ricardo Walker >>>> [email protected] >>>> Twitter:@apple2thecore >>>> www.appletothecore.info >>>> >>>> On Feb 21, 2012, at 11:09 AM, Alex Hall wrote: >>>> >>>>> That's odd, as I have heard from a lot of people on this list that you >>>>> *do* need a monitor or you will have serious lag problems. >>>>> >>>>> On 2/21/12, Bill Holton<[email protected]> wrote: >>>>>> This is the email from [email protected] that convinced me to > buy >>> a >>>>>> Mini >>>>>> >>>>>> Hi, >>>>>> >>>>>> >>>>>> >>>>>> Thank you for your email. The current line of Mac minis available for >>>>>> purchase is VO compatible without a monitor or additional adapters and >>>>>> cables. >>>>>> >>>>>> >>>>>> >>>>>> Apple Accessibility >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Aug 3, 2011, at 1:52 PM, Bill Holton wrote: >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Can I run a mini with voiceover without the unit being connected to a >>>>>> monitor? >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>> Groups >>>>>> "MacVisionaries" group. >>>>>> To post to this group, send email to [email protected]. >>>>>> To unsubscribe from this group, send email to >>>>>> [email protected]. >>>>>> For more options, visit this group at >>>>>> http://groups.google.com/group/macvisionaries?hl=en. >>>>>> >>>>>> >>>>> >>>>> -- >>>>> Have a great day, >>>>> Alex (msg sent from GMail website) >>>>> [email protected]; http://www.facebook.com/mehgcap >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups >>> "MacVisionaries" group. >>>>> To post to this group, send email to [email protected]. >>>>> To unsubscribe from this group, send email to >>> [email protected]. >>>>> For more options, visit this group at >>> http://groups.google.com/group/macvisionaries?hl=en. >>>>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/macvisionaries?hl=en. >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/macvisionaries?hl=en. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. >> >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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