Hi Tim and others,
This last suggestion worked! I followed your directions about Finder
and deleting the file you pointed me to. I did this on the two mac's I
recently updated to Mountain Lion. They are now using Google Drive correctly.
Thanks Tim very much for your help problem solving this. I never would have
figured out what to do without the clear directions you provided, especially
those concerning the Library folders. I've deleted plists in the past but this
is the first time I visited this part of my Mac when problem solving.
I hope other Google Drive users don't need to follow these steps but if needed
this thread provides the answer.
Eric Caron
On Aug 18, 2012, at 11:17 AM, Tim Kilburn <[email protected]> wrote:
> Hi Eric,
>
> One more thing to try.
>
> 1. Go to your Finder.
> 2. Up to the Go menu.
> 3. Hold down your VO keys and go down the menu until you hear "Library",
> press return. If your VO keys are not down at this time, the Library option
> will not be heard.
> 4. Locate the Application Support folder and open it.
> 5. Within that folder, locate the Google folder and open it.
> 6. From within that folder, locate the Drive folder and Trash it. Empty
> your Trash.
>
> This hopefully should remove any certificates and other data that is binding
> your Google Drive account. Restart your computer and begin the Google Drive
> installation process again. Make sure that your Google Drive folder does not
> exist in your Home Directory before beginning the reinstallation. If this
> still doesn't work, are you able to wait until Tuesday or so? I'm out of
> town right now and have a brutal Internet connection so can't do some of the
> testing I'd like to do to assist you.
>
> Later...
>
> Tim Kilburn
> Fort McMurray, AB Canada
>
> On 2012-08-18, at 6:00 AM, Eric Caron <[email protected]> wrote:
>
>>
>> Hi Tim and others,
>>
>> I contacted Google and got a call and a email. It was all the same
>> info that Tim all ready gave me. Sadly I still can't get the Google Drive
>> back up. I never get a new installation and never get to enter my
>> credentials again.
>>
>> I tried the recent suggestions including turn off at log in and it is
>> acting the same way.
>>
>> Thanks for tips and thoughts.
>>
>> Eric Caron
>> On Aug 17, 2012, at 1:59 PM, Tim Kilburn <[email protected]> wrote:
>>
>>> Hi,
>>>
>>> The Sign Out is in the Preferences but if it's dimmed, then you'll have
>>> issues. Maybe you should remove the Google Drive folder from your Home
>>> Directory, the folder itself. You shouldn't lose anything as it's all with
>>> Google anyway. I'm wondering if something is corrupt in the folder itself.
>>> You should also go into your System Prefs, in the Users & Groups pane,
>>> Login Items and remove Google Drive from the startup items. This will make
>>> it easier to troubleshoot as it won't always be trying to start on login.
>>> In this situation, when you open Google Drive from your Applications
>>> folder, it should be opening for the first time and maybe it'll ask for
>>> your credentials.
>>>
>>> Later...
>>>
>>> Tim Kilburn
>>> Fort McMurray, AB Canada
>>>
>>> On 2012-08-17, at 8:29 AM, Eric Caron <[email protected]> wrote:
>>>
>>>> Hi Tim,
>>>>
>>>> Thanks for this tip. I'll keep trying now that I know it is working
>>>> for you.
>>>>
>>>> I went to the extras menu for Google Drive and most of the options
>>>> including preferences are dimmed. I did press quit but that is not the
>>>> same as signing out. I'm not sure where to sign out and it has not asked
>>>> me for my credentials when signing in.
>>>>
>>>> Currently the folder is visible in my home directory, same level as
>>>> Dropbox and Desktop and Downloads.
>>>>
>>>> Any additional tips very much appreciated.
>>>>
>>>> Where do I sign out, for example?
>>>>
>>>> Eric Caron
>>>>
>>>>
>>>> On Aug 17, 2012, at 10:02 AM, Tim Kilburn <[email protected]> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> Google Drive works perfectly for me under ML. That message is telling
>>>>> you that the Google Drive folder, which needs to be located in the root
>>>>> level of your Home Directory, is not where it's supposed to be. Try
>>>>> going in your Menu Extras, under Preferences and Signing out. Run Google
>>>>> Drive again from the Applications menu and see what happens.
>>>>>
>>>>> Later...
>>>>>
>>>>> Tim Kilburn
>>>>> Fort McMurray, AB Canada
>>>>>
>>>>> On 2012-08-17, at 7:23 AM, Eric Caron <[email protected]> wrote:
>>>>>
>>>>>>
>>>>>> Hello listers,
>>>>>>
>>>>>> If anyone out there is successfully using Google Drive with Mountain
>>>>>> Lion, I'd be interested in knowing. I have updated two macs and in both
>>>>>> cases I get the message in the subject of this email. "Error, Google
>>>>>> Drive folder is missing."
>>>>>>
>>>>>> I did have some trouble with Dropbox on one of the two machines and one
>>>>>> worked immediately. It took some time and lots of experimenting but I
>>>>>> got Dropbox working now on both machines.
>>>>>>
>>>>>> With Google Drive I've tried every trick I can think of and nothing has
>>>>>> worked.
>>>>>>
>>>>>> I have tried to find the latest version as at one point it said I was
>>>>>> using a out dated version and needed to get the new one. It didn't seem
>>>>>> to tell me where to get it though.
>>>>>>
>>>>>> So I found it with Google and then tried to install with no luck.
>>>>>>
>>>>>> I then tried increasingly drastic steps finally completely shutting down
>>>>>> and Deleting the app. I then deleted the folder from my Mac. I then
>>>>>> installed again and yes the same error message shows up in the Mountain
>>>>>> Lion Extra's menu.
>>>>>>
>>>>>> I'm hoping someone can at least confirm Google Drive works in Mountain
>>>>>> Lion and if possible give some tips as to how they got it working.
>>>>>>
>>>>>> Eric Caron
>>>>>>
>>>>>>
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>>>>>>
>>>>>
>>>>>
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