I'd never go through Geeksquad. I've literally had to basically hold their hands when it comes to Apple products. Granted, they always do right by me once I tell them what needs to be done and how to do it, but 90% of the agents I've spoken with dont' even know what Voiceover is, let alone, how to use it.
Why do you think when I got my Mini this last February, they screwed me over like they did. I trusted they knew what they were giving me. Turns out, they not only gave me a much older system, it didn't even have the specs I needed, and from what I remember, it was a referbed which they didn't even tell me, and it only had like, 128MB ram, and was running Tiger! Needless to say, I was mother? effing, pissed out of my wits! Darn straight I took it back and told them where to put the thing, and trust me, it wasn't where the sun shines either. Needless to say, I wound up getting the mac I needed plus! they gave me an extra year of warranty and even installed with my help an extra 4 gigs of ram, that it normally didn't have for no cost to me at all. Oh! I raised holy hell terror! OK, I could see if they'd given me a Mountain Lion system that may have been a half year or year old unknowingly. Still would a been unacceptable, but I wouldn't a made such a stink, but, come on! 1 28MB ram? Tiger OSX 10.4? Give me a break! I wanted to slauder the guy who did that! (Obviously, not literally.) I was irate though putting it mildly. Needless to say, if I'm going to Best Buy now to pick things up, I have them open it in the store after I give them my money, and if it's a computer or something, I literally have them let me inspect it, there in the store, and I'll even in some cases if in doubt have them hook it up, and let me boot the thing, and be sure it is what they say it is. they don't like me always doing that to them, but hey! I'm not getting screwed again. I'm sorry, and if they want my business, they'll do it, and they do. The bottom line is: I'd never! use their phone support. Not to mention it's highly over priced. I charge $15.00 per hour, and $25.00 per hour for after hours, but I'm not only familiar with Voiceover, but I myself use it on a daily basis, and, even am full Apple certified, as an authorized Apple trainer. Why spend several hundred bucks when you could spend less than $100 for 4 hours of training/help. Not trying to market nor plug my business or tell you to come to us instead, do what you feel's best, but just know we're out here, and we're way way cheaper. Plus, I don't think Geeksquad offers any money back guarantee, where we on the other hand, do. Chris. ----- Original Message ----- From: anita To: [email protected] Sent: Monday, March 25, 2013 4:53 AM Subject: BestBuy Geek Squad. Hi List, I have access to Best Buy's Geek Squad tech support line that's open 24/7. Not sure if anyone else uses this option, and if so, are technicians as knowledgable as this list? Would I be better off not going through their tech support, if they don't have sufficient training in VO? Thanks, Anita -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries?hl=en. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
