thanks, John.  Verify is underway.
Cheers,
Donna
On Jun 1, 2013, at 12:42 PM, John Panarese <[email protected]> wrote:

>   Do a Verify Disk in Disk Utility.  Select the actual disk from the table 
> and not the volume.  If there are any significant errors, it will show up 
> there.  If the disk is new, it should have a SMART status.  This is a very 
> good indicator if the hardware itself is failing. If you get no errors, it 
> might have just been a fluke.  However, if you then continue to have problems 
> with the disk, back up the data and reformat it.  
> 
> 
> Take Care
> 
> John D. Panarese
> Director
> Mac for the Blind
> Tel, (631) 724-4479
> Email, [email protected]
> Website, http://www.macfortheblind.com
> 
> APPLE CERTIFIED SUPPORT PROFESSIONAL FOR MAC OSX Mountain Lion and LION
> 
> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
> 
> MAC and iOS VOICEOVER TRAINING AND SUPPORT
> 
> 
> 
> 
> On Jun 1, 2013, at 1:35 PM, Donna Goodin <[email protected]> wrote:
> 
>> Well, the plot thickens … 
>> 
>> I tried repairing the disk. It got all the way to the point where it said 
>> "preparing partitions as required" then I got an error message saying the 
>> repair had stopped, that the disk can't be repaired, back up whatever files 
>> I can, etc.  So I unplugged the disk, and plugged it back in again, and now 
>> it's mounted.  Trying to decide whether to trust it, or just go get another 
>> drive.
>> Donna
>> On Jun 1, 2013, at 11:55 AM, John Panarese <[email protected]> wrote:
>> 
>>>  When you are on the drive in disk utility, do a command-i for the Get Info 
>>> window.  See if there is any kind of error message showing.  If it is 
>>> showing up in disk utility, the Mac is seeing it.  However, it seems the 
>>> volume is not mounting.  You can, if possible, see if you can run a disk 
>>> repair as well from the First Aid tab.
>>> 
>>> 
>>> Take Care
>>> 
>>> John D. Panarese
>>> Director
>>> Mac for the Blind
>>> Tel, (631) 724-4479
>>> Email, [email protected]
>>> Website, http://www.macfortheblind.com
>>> 
>>> APPLE CERTIFIED SUPPORT PROFESSIONAL FOR MAC OSX Mountain Lion and LION
>>> 
>>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>>> 
>>> MAC and iOS VOICEOVER TRAINING AND SUPPORT
>>> 
>>> 
>>> 
>>> 
>>> On Jun 1, 2013, at 12:49 PM, Donna Goodin <[email protected]> wrote:
>>> 
>>>> And it's showing up in Disk utility.
>>>> Donna
>>>> On Jun 1, 2013, at 11:47 AM, Donna Goodin <[email protected]> wrote:
>>>> 
>>>>> Yeah, it's the drive I've always used for backups.
>>>>> Donna
>>>>> On Jun 1, 2013, at 11:46 AM, John Panarese <[email protected]> wrote:
>>>>> 
>>>>>> Look in disk utilities to see if it is listed in the table of disks.  
>>>>>> Was this formatted before on the Mac?
>>>>>> 
>>>>>> 
>>>>>> Take Care
>>>>>> 
>>>>>> John D. Panarese
>>>>>> Director
>>>>>> Mac for the Blind
>>>>>> Tel, (631) 724-4479
>>>>>> Email, [email protected]
>>>>>> Website, http://www.macfortheblind.com
>>>>>> 
>>>>>> APPLE CERTIFIED SUPPORT PROFESSIONAL FOR MAC OSX Mountain Lion and LION
>>>>>> 
>>>>>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>>>>>> 
>>>>>> MAC and iOS VOICEOVER TRAINING AND SUPPORT
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> On Jun 1, 2013, at 12:41 PM, Donna Goodin <[email protected]> wrote:
>>>>>> 
>>>>>>> Hi all,
>>>>>>> 
>>>>>>> I just connected my portable drive to my MBA so I could back it up, and 
>>>>>>> the MBA doesn't seem to see it.  I hear the motor whirring on the 
>>>>>>> drive, so I know it's running.  Anyone know of anything I can do to 
>>>>>>> troubleshoot this?
>>>>>>> TIA,
>>>>>>> Donna
>>>>>>> 
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