Hi,

Do you know which version of GarageBand you're running.  Version 6.0.5 or 
version 10.0.1?  You can figure this out by either going into your Applications 
folder and doing a cmd-i (Get Info) on your GarageBand app or by going under 
the GarageBand menu while in GarageBand and choosing About GarageBand.  In 
version 10.*.*, you need to make sure that you've chose the type of project you 
wish to work on, either new or existing, otherwise, the Help and Preferences 
stuff will be dimmed and thus, unavailable.  Also, make sure that Quick Help is 
turned off, that is, if it is checked in the Help menu, then uncheck it by 
going to it again and pressing return on it.

Later...



Tim Kilburn
Fort McMurray, AB Canada

On Feb 24, 2014, at 12:18 PM, Dionipher Presas Herrera <[email protected]> 
wrote:

> yes, i can open up the help menu on other apps, i cant even open up the 
> preference of the garage band now, how can i report this? there's a menu on 
> the garage band and i cant click it either.
> On 24 Feb 2014, at 04:43 pm, Tim Kilburn <[email protected]> wrote:
> 
>> Hi,
>> 
>> No need to re-install any more times.  I would usually guess that if it 
>> didn't work after the first re-install, that wasn't going to be the fix.  As 
>> a matter of interest though, does the Help Centre appear for you when 
>> accessing it from other apps like Mail, Preview or iTunes?
>> 
>> Later...
>> 
>> Tim Kilburn
>> Fort McMurray, AB Canada
>> 
>> On Feb 23, 2014, at 2:51 PM, Dionipher Presas Herrera <[email protected]> 
>> wrote:
>> 
>>> ok, i reinstall my garage band now for 5 time now and i haven't got any 
>>> good result yet. i did even restart my computer after deleting the garage 
>>> band, so what i am doing wrong? any more suggestions?
>>> 
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