I wasn't trying to imply anything unethical, by the way; what you said about Spamhaus sending an email is basically what I expected. My company (on behalf of our customers) sends quite a bit of transactional email through ET (order confirmation, shipment confirmation, etc).
My email servers send less than 10,000 emails a day, and probably only a single email to some random German mail host like the one that got me tagged. If they flag that single email as spam, then it's quite likely that they view that as my email server sending 100% spam, since that's the sample they have. ET sends thousands (millions?) of "ham" emails a day so it's much easier for you to maintain a good ham:spam ratio. Plus, you have automated systems to deal with bounces, that I don't have. -----Original Message----- From: mailop [mailto:[email protected]] On Behalf Of Al Iverson Sent: Friday, April 22, 2016 6:17 PM To: [email protected] Subject: Re: [mailop] Got UCE-1 listed yesterday > Eric Henson wrote: >> >> The advantage of ET is that at least it's not MY mail server getting >> blacklisted; they have a dedicated team, large IP address pools, etc. >> And they probably have arrangements with most of the better >> blacklists where they get a phone call instead of getting put on the list. Just to clarify: We at ExactTarget/SFMC do not get a phone call instead of a listing. That's not a thing. Occasionally we might get a heads up that a client is trending in the wrong direction, but it is quite rare and doesn't do very much. Spamhaus is kind enough to send us a note when they list an IP; but that doesn't defer or delay the listing, it just lets us get on top of it a bit quicker. UCEProtect, while run by folks whom I have had a perfectly fine working relationship with in the past, do not send us any sort of heads up, nor would I expect them to. It's important to clarify this, I think, because not everybody understands that if a sending issue, bad practice, or bad list is transitioned into an ESP, it's really going to get just as blocked as if you sent it outside of that ESP. Many ESPs have great technical infrastructure and excellent consultants, to help you ensure that you process bounces and complaints properly, and are available to discuss issues and determine strategy. What they don't do is bypass filters or permission requirements defined by ISPs and blacklists. Regards, Al Iverson ExactTarget -- Al Iverson www.aliverson.com (312)725-0130 _______________________________________________ mailop mailing list [email protected] https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop _______________________________________________ mailop mailing list [email protected] https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
