Jennifer, You should escalate to ReturnPath as you’re paying them for a service to help with you’re Deliverability via their certification program.
If the program isn’t working the way it’s intended, I’d say that’s the place to start asking questions. ~ Matt > On Dec 22, 2017, at 10:13, Jennifer Nespola Lantz <[email protected]> > wrote: > > Hi All, > > We have a client that is currently certified under the RP certification > program. We’ve noticed that inboxing is still down somewhat compared to > before when they were certified under the old servers. Our client currently > employs engagement targeting and is running a touch governance program to > customize cadence based on engagement. Knowing that certification only > overrides some filtering and rate limiting and reputation plays a huge > factor, is anyone else experiencing issues with inboxing on certified clients > with the recent MSFT issues/changes at play? I wasn’t sure if the new > filtering gave certification the same weight as the system did before the > recent changes or if this is a separate ticket I need to escalate with MSFT. > > Thanks for your time and happy holidays!! > > JENNIFER NESPOLA > Senior Deliverability Specialist > t. 615.393.6712 | m. 814.883.4048 | e. [email protected] > a. 65 Network Drive Burlington, MA 01803 > > <image001.png> > www.zetaglobal.com > This message contains information which may be confidential and privileged. > Unless you are the addressee (or authorized to receive for the addressee), > you may not use, copy or disclose to anyone the message or any information > contained in the message. If you have received the message in error, please > advise the sender by reply e-mail, and delete the message. E-mail > transmission cannot be guaranteed to be secure or without error as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or contain viruses. The sender therefore does not accept > liability for any errors or omissions in the contents of this message which > arise as a result of e-mail transmission. If verification is required, please > request a hard-copy version. > > _______________________________________________ > mailop mailing list > [email protected] > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
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