Thanks Sara! I’ll reach out off thread. I’m running some reports so as soon as they get done, I can give provide you the full picture.
Thanks! JENNIFER NESPOLA Senior Deliverability Specialist, Zeta Global t. 615.393.6712 | m. 814.883.4048 | e. [email protected]<mailto:[email protected]> a. 65 Network Drive Burlington, MA 01803 From: Sara Roper [mailto:[email protected]] Sent: Friday, December 22, 2017 11:39 AM To: Jennifer Nespola Lantz <[email protected]> Cc: Matt Vernhout <[email protected]>; [email protected] Subject: Re: [mailop] RP Certification and MSFT Jennifer, I think we (Return Path) would need some specifics (client/IPs) in order to take a look to see what may be happening. Feel free to CC me with your email in :) Regards, Sara On Fri, Dec 22, 2017 at 9:19 AM, Jennifer Nespola Lantz <[email protected]<mailto:[email protected]>> wrote: Thank you! I'll reach out to our contact today. ________________________________ From: Matt Vernhout <[email protected]<mailto:[email protected]>> Sent: Friday, December 22, 2017 10:43:10 AM To: Jennifer Nespola Lantz Cc: [email protected]<mailto:[email protected]> Subject: Re: [mailop] RP Certification and MSFT Jennifer, You should escalate to ReturnPath as you’re paying them for a service to help with you’re Deliverability via their certification program. If the program isn’t working the way it’s intended, I’d say that’s the place to start asking questions. ~ Matt On Dec 22, 2017, at 10:13, Jennifer Nespola Lantz <[email protected]<mailto:[email protected]>> wrote: Hi All, We have a client that is currently certified under the RP certification program. We’ve noticed that inboxing is still down somewhat compared to before when they were certified under the old servers. Our client currently employs engagement targeting and is running a touch governance program to customize cadence based on engagement. Knowing that certification only overrides some filtering and rate limiting and reputation plays a huge factor, is anyone else experiencing issues with inboxing on certified clients with the recent MSFT issues/changes at play? I wasn’t sure if the new filtering gave certification the same weight as the system did before the recent changes or if this is a separate ticket I need to escalate with MSFT. Thanks for your time and happy holidays!! JENNIFER NESPOLA Senior Deliverability Specialist t. 615.393.6712<tel:(615)%20393-6712> | m. 814.883.4048<tel:(814)%20883-4048> | e. 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