Jennifer, I think we (Return Path) would need some specifics (client/IPs) in order to take a look to see what may be happening. Feel free to CC me with your email in :)
Regards, Sara On Fri, Dec 22, 2017 at 9:19 AM, Jennifer Nespola Lantz < [email protected]> wrote: > Thank you! I'll reach out to our contact today. > ------------------------------ > *From:* Matt Vernhout <[email protected]> > *Sent:* Friday, December 22, 2017 10:43:10 AM > *To:* Jennifer Nespola Lantz > *Cc:* [email protected] > *Subject:* Re: [mailop] RP Certification and MSFT > > Jennifer, > > You should escalate to ReturnPath as you’re paying them for a service to > help with you’re Deliverability via their certification program. > > If the program isn’t working the way it’s intended, I’d say that’s the > place to start asking questions. > > ~ > Matt > > On Dec 22, 2017, at 10:13, Jennifer Nespola Lantz <[email protected]> > wrote: > > Hi All, > > > > We have a client that is currently certified under the RP certification > program. We’ve noticed that inboxing is still down somewhat compared to > before when they were certified under the old servers. Our client > currently employs engagement targeting and is running a touch governance > program to customize cadence based on engagement. Knowing that > certification only overrides some filtering and rate limiting and > reputation plays a huge factor, is anyone else experiencing issues with > inboxing on certified clients with the recent MSFT issues/changes at play? > I wasn’t sure if the new filtering gave certification the same weight as > the system did before the recent changes or if this is a separate ticket I > need to escalate with MSFT. > > > > Thanks for your time and happy holidays!! > > > > *JENNIFER NESPOLA* > Senior Deliverability Specialist > t. 615.393.6712 <(615)%20393-6712> | m. 814.883.4048 <(814)%20883-4048> | > e. [email protected] > a. 65 Network Drive Burlington, MA 01803 > > <image001.png> > www.zetaglobal.com > <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.zetaglobal.com%2F&data=02%7C01%7CJLantz%40zetaglobal.com%7C9330a2f4cb9d418b22c008d54952b65e%7C47049324c4984be5acf70154448a1107%7C1%7C0%7C636495541960748790&sdata=pSiJSycMiK1yf0ICcBEMjFXRpGOFURMnyf9tQKAJ9Mg%3D&reserved=0> > This message contains information which may be confidential and > privileged. Unless you are the addressee (or authorized to receive for the > addressee), you may not use, copy or disclose to anyone the message or any > information contained in the message. If you have received the message in > error, please advise the sender by reply e-mail, and delete the message. > E-mail transmission cannot be guaranteed to be secure or without error as > information could be intercepted, corrupted, lost, destroyed, arrive late > or incomplete, or contain viruses. The sender therefore does not accept > liability for any errors or omissions in the contents of this message which > arise as a result of e-mail transmission. If verification is required, > please request a hard-copy version. > > > > _______________________________________________ > mailop mailing list > [email protected] > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchilli.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailop&data=02%7C01%7CJLantz%40zetaglobal.com%7C9330a2f4cb9d418b22c008d54952b65e%7C47049324c4984be5acf70154448a1107%7C1%7C0%7C636495541960748790&sdata=PaaI00BPWDq5oL4IWcgWqkw%2BRTGyE10Wu5FMzkqJmSs%3D&reserved=0> > > > _______________________________________________ > mailop mailing list > [email protected] > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > -- *Sara Roper, CISSP, GLEG* Senior Director, Certification | *Return Path* 303-999-3155 (o) | 303-653-1484 (m) [email protected] www.linkedin.com/in/sara-roper-cissp-6041b2b
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