On 04/10/2019 12:34, Sebastian Kluth wrote:
Hi Neil, hi all,
„Eventually I was asked for permission to pass the email to the ESP as part of
the investigation. Although I wasn't confident that any positive action would
be taken, I expected that the emails would finally stop and that I would get
some response from CSA. It is now October. The emails are still coming and
there has been no further communication from CSA.“
We can absolutely not confirm that there was no response from the CSA. As you
know there has been communication between us during March and April. Of course
there has been action taken as we always take action in such cases: According
to our
https://certified-senders.org/wp-content/uploads/2017/07/CSA_Rules_of_Procedure.pdf
As you did not submit another complaint we simply didn´t know the emails are
still coming. Please do not hesitate to contact us again in the future so that
we´re aware and can take measures.
To be fair, there was an email in April telling me how they had acquired
my address and asking if I was still receiving these emails. I replied
restating the history and advising that I was still receiving emails. My
summary seems to have been wrong in stating that you hadn't responded
after getting permission to pass the data on, but I did not regard that
as a substantive response. It just told me what I already knew and asked
if I still had an issue.
As far as I was concerned the issue was not resolved at that point, but
you seem to be implying that it was seen as resolved and I should have
submitted a new complaint?
In this particular case now we will get in touch with you in a separate email
in order to help here and stop the emails.
Thank you
Neil Youngman
Neil Youngman
Developer
Wirefast Limited
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