On 2021-07-05 17:02:06 (+0800), Benoît Panizzon via mailop wrote:
We have a customer who orders software licenses via paddle.com
He should get keys via Email. But they never arrive. I also don't see
any trace of those emails in our logs.
He got in contact with the Vendor he orders the licenses with. The
vendor double checked the email address of our customer is correct and
sent 'test' emails via Paddle.com which paddle.com reports as
successfully sent. Still I can't see any trace of them in our email
logs.
Our customer and the vendor did try to open a technical issue with
paddle.com but get nowhere as they don't manage to reach any human and
only get basic 'have you verified recipient email address is
correct, have you verified your spam-folder' replies from their online
support agents.
Does anyone has any contact to a technical person, who could look at
the logs at the paddle.com side? Or who knows, for which IP range I
should look to maybe see connections not getting anywhere (like
failing
on TLS or similar).
I don't know anyone at paddle.com but I have apparently bought stuff
through them from time to time over the years.
According to the headers from email I found in my archive, mail from
paddle.com is sent via Postmark (postmarkapp.com).
Maybe that helps?
Philip
--
Philip Paeps
Senior Reality Engineer
Alternative Enterprises
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