They are not using postmark. Received mails from paddle from this addresses:
2021-06-29 mta214a-ord.mtasv.net [104.245.209.214] 2021-06-29 mta216a-ord.mtasv.net [104.245.209.216] 2020-11-25 mta200a-ord.mtasv.net [104.245.209.200] Hope it'll help -- Konstantin Filtschew Rudolf-Dietz-Str. 4 D-65550 Limburg Germany Mobile: +49 177 / 675 10 53 Fax: +49 6431 / 479 42 08 Mail: [email protected] Web: https://www.qameta.com Amtsgericht: Limburg a.d. Lahn USt-IdNr.: DE263051243 Am 5. Juli 2021 um 11:34:01, Philip Paeps via mailop ([email protected]) schrieb: On 2021-07-05 17:02:06 (+0800), Benoît Panizzon via mailop wrote: > We have a customer who orders software licenses via paddle.com > > He should get keys via Email. But they never arrive. I also don't see > any trace of those emails in our logs. > > He got in contact with the Vendor he orders the licenses with. The > vendor double checked the email address of our customer is correct and > sent 'test' emails via Paddle.com which paddle.com reports as > successfully sent. Still I can't see any trace of them in our email > logs. > > Our customer and the vendor did try to open a technical issue with > paddle.com but get nowhere as they don't manage to reach any human and > only get basic 'have you verified recipient email address is > correct, have you verified your spam-folder' replies from their online > support agents. > > Does anyone has any contact to a technical person, who could look at > the logs at the paddle.com side? Or who knows, for which IP range I > should look to maybe see connections not getting anywhere (like > failing > on TLS or similar). I don't know anyone at paddle.com but I have apparently bought stuff through them from time to time over the years. According to the headers from email I found in my archive, mail from paddle.com is sent via Postmark (postmarkapp.com). Maybe that helps? Philip -- Philip Paeps Senior Reality Engineer Alternative Enterprises _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
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