Paddle needs to make the licenses available for download not just by email. This is a prime example of why.
laura > On 5 Jul 2021, at 10:02, Benoît Panizzon via mailop <[email protected]> wrote: > > Dear Mailops! > > We have a customer who orders software licenses via paddle.com > > He should get keys via Email. But they never arrive. I also don't see > any trace of those emails in our logs. > > He got in contact with the Vendor he orders the licenses with. The > vendor double checked the email address of our customer is correct and > sent 'test' emails via Paddle.com which paddle.com reports as > successfully sent. Still I can't see any trace of them in our email > logs. > > Our customer and the vendor did try to open a technical issue with > paddle.com but get nowhere as they don't manage to reach any human and > only get basic 'have you verified recipient email address is > correct, have you verified your spam-folder' replies from their online > support agents. > > Does anyone has any contact to a technical person, who could look at > the logs at the paddle.com side? Or who knows, for which IP range I > should look to maybe see connections not getting anywhere (like failing > on TLS or similar). > > -- > Mit freundlichen Grüssen > > -Benoît Panizzon- @ HomeOffice und normal erreichbar > -- > I m p r o W a r e A G - Leiter Commerce Kunden > ______________________________________________________ > > Zurlindenstrasse 29 Tel +41 61 826 93 00 > CH-4133 Pratteln Fax +41 61 826 93 01 > Schweiz Web http://www.imp.ch > ______________________________________________________ > _______________________________________________ > mailop mailing list > [email protected] > https://list.mailop.org/listinfo/mailop -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise [email protected] (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
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