> Ever been on the receiving end of a retaliatory abuse complaint? Yup, that too.
> As a Hetzner customer I expect some trust in the company I pay money > to, As do I, as a Hetzner customer. > that they'll give me a chance to face my accuser and fix the > problem if there is one, or give a response as to why I shouldn't > have to if there isn't a problem. I, too, expect to be told what the nature of the problem is. Where the report comes from should be completely irrelevant. I frequently don't bother with complaints of abuse to Hetzner because I get back the autoreply that states I am expected to OK them forwarding it verbatim to the spammer. Most of the spammers I would complain about are not the hijacked systems but the dedicated ones. > There are two sides to every story, surprisingly companies aren't > keen to just kick all of their customers out by third party demand, > on demand. Not expecting shooting on sight, as already said. Some safety measures would be nice though, such as not outsourcing the ToSsing of spammers to the spammers themselves. > > On 2023-02-07 07:15, Atro Tossavainen via mailop wrote: > >>Neither do I. The response simply describes what is happening. When a > >>third party X complains that Hetzner customer Y is a spammer, I > >>consider > >>it only appropriate that Hetzner passes the complaint along and asks Y > >>for a statement, and does not simply impose restrictions on Y based on > >>X's say-so. Informing X of what the internal process entails does not > >>look offensive, let alone insulting, to me. > > > >Have you ever been on the receiving end of retaliation from a > >spammer, Ralph? > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- Atro Tossavainen, Founder, Partner Koli-Lõks OÜ (reg. no. 12815457, VAT ID EE101811635) Tallinn, Estonia tel. +372-5883-4269, http://www.koliloks.eu/ _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
