> Neither do I. The response simply describes what is happening. When a
> third party X complains that Hetzner customer Y is a spammer, I consider
> it only appropriate that Hetzner passes the complaint along and asks Y
> for a statement, and does not simply impose restrictions on Y based on
> X's say-so. Informing X of what the internal process entails does not
> look offensive, let alone insulting, to me.

Have you ever been on the receiving end of retaliation from a spammer, Ralph?

-- 
Atro Tossavainen, Founder, Partner
Koli-Lõks OÜ (reg. no. 12815457, VAT ID EE101811635)
Tallinn, Estonia
tel. +372-5883-4269, http://www.koliloks.eu/
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