Hello All,
Thought you may enjoy this one. At my day job, as part of the internet
mail team, I work with a section that handles bulk outbound. They don't
handle the MTAs, just the servers that generate that mail and pass it to
our MTAs. They only just recently finally implemented proper unsubscribe
headers and we've always had the following process for Spam Complaints:
our NOC has the published address and receives the complaint, they
forward it to the internet mail team (me). I check the logs to find the
user it was sent to based on the message ID since the ISP helpfully
removes it, and forward that to the bulk team so they can remove the
user from the database. Clumsy and annoying, sure.
Recently, having finally gotten on board with unsubscribe headers, but
still getting some Spam complaints from some ISPs, our bulk department
asked if we could please redirect the inbound spam complaints back to
the ISP to ask the ISP to reach out to the user and ask them to "click
the unsubscribe link" ....... :-D
Obviously we did not do this and proceeded to quote the RFC and undue
burden on the end user, but man did we laugh behind closed doors.
Best,
Rhys
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