On 8/26/24 08:49, Rhys Ferris via mailop wrote:
Hello All,
Thought you may enjoy this one. At my day job, as part of the internet
mail team, I work with a section that handles bulk outbound.
[snip]
[W]e've always had the following process for Spam Complaints:
our NOC has the published address and receives the complaint, they
forward it to the internet mail team (me). I check the logs to find the
user it was sent to based on the message ID since the ISP helpfully
removes it, and forward that to the bulk team so they can remove the
user from the database. Clumsy and annoying, sure.
So your procedure is to pass complaints back to "the bulk team" for
listwashing without anyone investigating the validity of the complaint
or how the address got subscribed in the first place?
Recently, having finally gotten on board with unsubscribe headers, but
still getting some Spam complaints from some ISPs, our bulk department
asked if we could please redirect the inbound spam complaints back to
the ISP to ask the ISP to reach out to the user and ask them to "click
the unsubscribe link" ....... :-D
And you trust the bulk team's behavior regarding proper mailing practice
despite the convincing evidence above that the bulk team is completely
clueless?
--
Jay Hennigan - [email protected]
Network Engineering - CCIE #7880
503 897-8550 - WB6RDV
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