> I check the logs to find the user it was sent to based on the message ID > since the ISP helpfully removes it, and forward that to the bulk team so they > can remove the user from the database.
Surely, instead of "so they can remove the user from the database" you meant to say "so we can challenge our sending customer to explain how the email address ended up on their bulk list", right? (One of the reasons that the ISP removes that address is precisely so you don't just rely on listwashing and shutting up the squeaky wheel, and so you instead hold your sending customer to account.) Anne -- Anne P. Mitchell, Esq. Email Law & Policy Attorney Legislative Advisor CEO Institute for Social Internet Public Policy Author: Section 6 of the CAN-SPAM Act of 2003 (the Federal email marketing law) Author: The Email Deliverability Handbook Board of Directors, Denver Internet Exchange Dean Emeritus, Cyberlaw & Cybersecurity, Lincoln Law School Prof. Emeritus, Lincoln Law School Chair Emeritus, Asilomar Microcomputer Workshop Counsel Emeritus, eMail Abuse Prevention System (MAPS) _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
