On Fri, 27 Jun 2025, Support 3Hound via mailop wrote:
I reply to this message but consider this as an answer to many of the last
replies.
You are totally out of topic, you are so used to deal with online fraud that
you are founding them even where there aren't.
I'm just searching for improve checks to help a correct data entry.
Anyway, just to be clear at all:
1) the physical address is where the selling agent (employee of our customer)
go to get the signed contract, so it is already verified, it get also
verified with the national energy hub database during our flow
2) the phone number is the number that the end-user left to be contacted for
an appointment so it's already verified
3) the e-mail address is taken with all other user data on the paper contract
(to be specific it's a contract proposal)
4) people ask for this service and wait for the agent at their home, they
give ID documents copy and personal data so they don't insert
presid...@whitehouse.gov or mailinator addresses; there is a person there
that check (at his best) that the e-mail address is written correctly, that
the domain is not @google.com and that the person take the address from a
trust-able source (eg. their device login, or the old energy invoice).
5) the only very rare cases when the e-mail was wrong was due typo of the
employee
About the fact that we (actually our customer) should not accept a selling
agreement... Every energetic company that pay money to their dealers in order
to get new customers, ask them not to contact their new customer.
Commercially that's a way to protect their new customers and their investment
but it's also involved with an on-boarding flow that must follows a specific
passages, regulation/laws, ethic code, avoiding to boring the new customer.
I haven't any knowledge of that flow but I think the digital signing
procedure link is one of the first step and need to be sent by e-mail.
So if the user is not the correct one or the address is not right it comes to
they attention very soon.
That is the email that should be confirming the adddress.
As I understand it, your business model is to confirm the address *before*
that email is sent. That is not practical.
VRFY is that best that it is "fair" to do (your original question was what
is fair) without sending an email and getting confirmation from the new
customer. Even when mail services support this, VRFY does not confirm that
you have the right ussr ...
I would suggest that, instead of a paper form, your customer uses a
connected device to record the customers details. One step in the data
collection will be to get an email confirmation (and possibly other
electronic contacts) whilst the customer is present.
This will likely mean renegotiating with the energy company
and may leave no place for your business.
Sorry.
--
Andrew C. Aitchison Kendal, UK
and...@aitchison.me.uk
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