I've just had a very poor experience with Minidisco, to wit:
1) They type the billing address on a label instead of the shipping
address (so they claim, I have no idea if this was the actual problem
with the address.)
2) They send out an order confirmation that *doesn't include a
reference number.* Had they emailed me a reference number, I would
have entered it immediately and discovered that it was going to the
wrong address before it left the dock in Oakland. The reference
number arrived almost a day after the order was shipped. The phone
droid doesn't know what happened, blames a computer glitch.
3) They are unable to reroute the package. Admittedly, UPS is a pain
in the ass to deal with--but they *chose* to ship via UPS because it
was (to paraphrase) the best choice for *them*, not necessarily for
customers. According to them, UPS refuses to reroute it until after
it's on the ground in DC on Monday--but it's scheduled for delivery
*that day*, which leaves Minidisco with three hours between 5am and
8am Eastern time to contact them. Will anyone at Minidisco actually
call them in the middle of the night from CA? I doubt it.
And nobody at Minidisco seems to care much that they've probably just
lost a customer.
~ Kiran <[EMAIL PROTECTED]>
--
<http://www.io.com/contradance/> 1628 5th St NW Wash DC 20001 (202) 483-3373
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