I did business with Minidisco in the past and never experienced any problem
with them...
They are kind person, honest and usually really fast !
Maybe you should call back and ask for the owner...
Maybe it was a new person from this company...
If I were them, what I should do is to simply send right away another exact
order to you and after call UPS to bring back the package to them...
Customer Satisfaction must be at the first place everytime !
Best Regards,
Peter.
-------------------------------------------------
Pierre Forest - Kheops Minidisc Owner
http://www.kheopsminidisc.com
http://www.buyitonline.com/kheopsminidisc
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
Behalf Of Kiran Wagle
Sent: Friday, September 08, 2000 8:26 PM
To: [EMAIL PROTECTED]
Subject: MD: Minidisco problems
I've just had a very poor experience with Minidisco, to wit:
1) They type the billing address on a label instead of the shipping
address (so they claim, I have no idea if this was the actual problem
with the address.)
2) They send out an order confirmation that *doesn't include a
reference number.* Had they emailed me a reference number, I would
have entered it immediately and discovered that it was going to the
wrong address before it left the dock in Oakland. The reference
number arrived almost a day after the order was shipped. The phone
droid doesn't know what happened, blames a computer glitch.
3) They are unable to reroute the package. Admittedly, UPS is a pain
in the ass to deal with--but they *chose* to ship via UPS because it
was (to paraphrase) the best choice for *them*, not necessarily for
customers. According to them, UPS refuses to reroute it until after
it's on the ground in DC on Monday--but it's scheduled for delivery
*that day*, which leaves Minidisco with three hours between 5am and
8am Eastern time to contact them. Will anyone at Minidisco actually
call them in the middle of the night from CA? I doubt it.
And nobody at Minidisco seems to care much that they've probably just
lost a customer.
~ Kiran <[EMAIL PROTECTED]>
--
<http://www.io.com/contradance/> 1628 5th St NW Wash DC 20001 (202)
483-3373
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