Hello,
I'm sorry to hear about your experience with Minidisco. I've worked with
them for over a year now and have found your problem to be alarming.
1) As for the way that addresses enter on the shipping label, I know first
hand that the address that enters is the shipping address. My guess is that
you mixed up your billing and shipping address. I'm not calling you a liar,
but there are many time when I enter my billing address and a different
shipping address into there system.
2) The way things leave the dock in Oakland is up to UPS. Once something
leaves the warehouse, it is on UPS not Minidisco. It does not matter to
what or where the package was going. When you would have checked the
address via Minidisco tracking, the package could have been in Portland
Oregon enroute to Rhode Island. This is on UPS not Minidisco. As for the
reference #, Minidisco can track you via your first name, e-mail address,
phone #, last name, shipping address, city, etc. etc. The confirmation is
for the purpose of letting you know the order was approved and being
shipped. Your tracking information will follow a day later with your order
# for you to track. Is micromanagement really something that is needed?
The problem again is with UPS and not Minidisco.
3) UPS is a pain in the butt, what can Minidisco do? It is the weekend,
orders are not picked up or moved on weekends thanks to the union that UPS
is working with. As for other shippers, Minidisco ships everything UPS. As
for problems, I would say that 1 or 2 in 100 orders create a problem, you've
just drawn that lucky #. Every shipper has problems, I deal with many
orders and over 530 this past year with Minidisco. I've experienced no more
the 20 problems in that many orders.
No system is perfect, no matter who answers the phone on a Saturday or
Sunday, no matter how much hell you raise. If something is in the wrong
place with UPS, it is in the wrong place.
I'm very sorry for your problems with Minidisco, but I should note, that you
would have encountered the same problem with Fed Ex or US Mail had something
been sent to the wrong place. Rerouting something is dependent upon flight
schedules and much more. To simply want an action on a Saturday or Sunday
is a lot to ask. I'm sure you will not have a problem getting a refund on
shipping.
Sincerely,
Mark J. Linkhorst
http://www.angelfire.com/md2/MDLink
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