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That is good advice Peter, I have had to do the same thing when a
different company shipped something standard and it was supposed to be
Over Night. When I didn't get the merchandize, I called them and it had
been misrouted by UPS, and I wouldn't get it for another two days.
Since I was leaving for Germany and had to take it with me, the company
sent out another one OverNight. I recieved it on time and I never found
out what UPS did with the misrouted one.
Peter Forest wrote:
>
> I did business with Minidisco in the past and never experienced any problem
> with them...
> They are kind person, honest and usually really fast !
>
> Maybe you should call back and ask for the owner...
>
> Maybe it was a new person from this company...
>
> If I were them, what I should do is to simply send right away another exact
> order to you and after call UPS to bring back the package to them...
>
> Customer Satisfaction must be at the first place everytime !
>
> Best Regards,
>
> Peter.
>
> -------------------------------------------------
> Pierre Forest - Kheops Minidisc Owner
> http://www.kheopsminidisc.com
> http://www.buyitonline.com/kheopsminidisc
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
> Behalf Of Kiran Wagle
> Sent: Friday, September 08, 2000 8:26 PM
> To: [EMAIL PROTECTED]
> Subject: MD: Minidisco problems
>
> I've just had a very poor experience with Minidisco, to wit:
>
> 1) They type the billing address on a label instead of the shipping
> address (so they claim, I have no idea if this was the actual problem
> with the address.)
>
> 2) They send out an order confirmation that *doesn't include a
> reference number.* Had they emailed me a reference number, I would
> have entered it immediately and discovered that it was going to the
> wrong address before it left the dock in Oakland. The reference
> number arrived almost a day after the order was shipped. The phone
> droid doesn't know what happened, blames a computer glitch.
>
> 3) They are unable to reroute the package. Admittedly, UPS is a pain
> in the ass to deal with--but they *chose* to ship via UPS because it
> was (to paraphrase) the best choice for *them*, not necessarily for
> customers. According to them, UPS refuses to reroute it until after
> it's on the ground in DC on Monday--but it's scheduled for delivery
> *that day*, which leaves Minidisco with three hours between 5am and
> 8am Eastern time to contact them. Will anyone at Minidisco actually
> call them in the middle of the night from CA? I doubt it.
>
> And nobody at Minidisco seems to care much that they've probably just
> lost a customer.
>
> ~ Kiran <[EMAIL PROTECTED]>
>
> --
> <http://www.io.com/contradance/> 1628 5th St NW Wash DC 20001 (202)
> 483-3373
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--
Jim Coon
Not just another pretty mandolin picker.
mailto:[EMAIL PROTECTED]
If Gibson made cars, would they sound so sweet?
My first web page
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