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We are a CS site, and have been LIVE with the MPM clinical suite for 2 years. Currently, we are 5.3 SR6, going to 5.5SR2 in August. We are not using the encounter documentation, but we are using everything else. We do messaging, electronic signing of progress notes, full ordering of Lab, and xray, which is going to the hospital. The physicians also receive the results on their PWM worklist, and use the clinical letter function to notify the patient. The physicans order all medications via RXM, and are required to perform a Medication reconciliation and medication review with every patient visit. . The problems that we have encountered have dealt with the formulary upload, and the RXM drug dictionary. After 1 year of testing and working with Meditech and RXM, we finally decided to use the hospital formualry. It seems to be working fine now, as our pharamcists are willing to enter drugs into the hospital pharmacy as requested by the clinic physicians. We have suffered frrom the lack of documentation, but recently we have been assigned a LSS representative, Jen Miller, who is superb. She understands problems, duplicates, tests, and communicates both with us, and with Meditech. Other problems that we have had, and somethimes still have, is that the responsibility line is often blurred. Sometimes its Meditech issues, and sometimes its LSS issues. The Meditech folks seem unable to figure out how the two systems interact. LSS appears to do better at this. For example, ordering labs, and recieving results. For the most part, LSS, (Jen) has been able to move our concerns and issues forward. Maybe you all should request new LSS representatives! Cynthia Pardi RN BSN ACS @ MPTF 818-876-1474 >>> <[EMAIL PROTECTED]> 07/25/06 06:02AM >>> All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== We are trying to go Live with ordering and messaging in August and are having the same problems you describe. I can't believe how long it takes them to just understand what a problem is - no matter how much detail and step by step instructions to re-produce we provide - they only read the last line of the task and invariably respond that that's the way it works. We have been trying to 'bump' up the issues with Meditech and make them aware of 'what kind of a company' they have partnered up with, in addition to complaining to higher up at LSS. Marge Usher Clinical Systems Manager The New York Eye & Ear Infirmary 310 E 14th Street New York, NY 10003 212-979-4134 [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, July 24, 2006 6:41 AM To: [email protected] Subject: [MEDITECH-L] THE LSS/MEDITECH MPM SUITE All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== For MPM Suite users: We have been struggling with the implementation of the LSS/Meditech MPM suite for over a year. We have committed, computer-savy physicians and staff working with the IT dept to implement this software. Our facility has been a Meditech and LSS Billing customer since 1996. We have never experienced this level of difficulty with any other implementation!. We went "live" with part of the MPM suite last fall ( patient histories, allergies, visit text, task routing/messaging, and prescription ordering) but we frequently discover new software bugs and missing functionality. We are piloting lab ordering with a few physicians after working for months to get the software configured and tested. The LSS staff lacks knowledge about configuration, parameters, etc. We are required to use many work arounds to get accurate and reliable results from the software, which make many of our processes much LESS efficient. We feel we have paid full price for a beta product. Much of the functionality promised when we purchased the product, didn't even exist. We are a MAGIC site (5.5 SR2). Here are some of our experiences: -Many many bugs in the software that LSS is unable to resolve in a timely manner, some sit for months. -There is a serious issue with lack of support or response to many problems. Sometimes it can take forever for Meditech/LSS to understand, resolve, or address issues. -No Dedicated Support when primary support is traveling. -There is a lack of knowledge in LSS/Meditech support staff to assist with setup or configuration with our MPM applications. -Apparently there is no documentation for any process flows, integration between modules, or configuration and setup steps. Some examples are the Order flow from RXM to OE to LAB and how it uses ADM, the formulary load process, the flow of Visit Text from EAR to PCI via OE. -Ongoing, unresolved critical issues for months after going live where the problem did not exist in TEST. -Weekly conference calls with LSS/Meditech regarding issues with little resulting visible progress. -We have discontinued paying support on this product, and are evaluating at what point we stop implementation and look for another solution. We have spoken to a few other Magic MPM sites who have confirmed they are having similar issues with LSS; it appears the client/server version is a little cleaner. We have seen some improvement recently on the Meditech support side, but continue to be disappointed with LSS's lack of performance. I would like to encourage you to provide feedback to make LSS and Meditech fully aware of the depth and extent of this problem, and to encourage them to take some drastic steps to resolve this before they lose major ground in their clinic software venture. They have the potential to have a great product if only they could devote the resources to make it work effectively. **If you do not have these types of issues with the MPM suite, and have full clinic documentation and ordering online, I would really be interested in hearing from you also. LSS tells us you're out there but they have been unable to provide any contacts. Marjorie Tell Vice President of Information Technology Riverview Hospital Association P.O. Box 8080, 410 Dewey St. Wisconsin Rapids, WI 54495-8080 715-424-8574 _______________________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l _______________________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l _______________________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l
