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I concur with you all. We have been trying for nearly 2 years to
implement this suite of applications.
Suzie Mays, BS, MS
Clinical Applications Consultant, ITS
Children's Hospital Central California
9300 Valley Children's Place, Madera, CA. 93638
O: 559-353-7303 F: 559-353-7098 P: 559-446-4366
Email: [EMAIL PROTECTED]
>>> Kathy Horton <[EMAIL PROTECTED]> 07/25/2006 11:11:52 am >>>
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Marjorie,
Eloquently stated! We are in the exact same situation.
Kathy Horton, RN
System Analyst
Franklin Memorial Hospital
111 Franklin Health Commons
Farmington, ME 04938
(207)779-2488
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, July 24, 2006 6:41 AM
To: [email protected]
Subject: [MEDITECH-L] THE LSS/MEDITECH MPM SUITE
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For MPM Suite users:
We have been struggling with the implementation of the LSS/Meditech
MPM
suite for over a
year. We have committed, computer-savy physicians and staff working
with the
IT dept to
implement this software. Our facility has been a Meditech and LSS
Billing
customer since
1996. We have never experienced this level of difficulty with any
other
implementation!.
We went "live" with part of the MPM suite last fall ( patient
histories,
allergies, visit
text, task routing/messaging, and prescription ordering) but we
frequently
discover new
software bugs and missing functionality. We are piloting lab ordering
with a
few physicians
after working for months to get the software configured and tested. The
LSS
staff
lacks knowledge about configuration, parameters, etc. We are required
to use
many work
arounds to get accurate and reliable results from the software, which
make
many of our
processes much LESS efficient. We feel we have paid full price for a
beta
product.
Much of the functionality promised when we purchased the product,
didn't
even exist. We
are a MAGIC site (5.5 SR2).
Here are some of our experiences:
-Many many bugs in the software that LSS is unable to resolve in a
timely
manner, some sit
for months.
-There is a serious issue with lack of support or response to many
problems.
Sometimes it
can take forever for Meditech/LSS to understand, resolve, or address
issues.
-No Dedicated Support when primary support is traveling.
-There is a lack of knowledge in LSS/Meditech support staff to assist
with
setup or
configuration with our MPM applications.
-Apparently there is no documentation for any process flows,
integration
between modules,
or configuration and setup steps. Some examples are the Order flow from
RXM
to OE to LAB
and how it uses ADM, the formulary load process, the flow of Visit Text
from
EAR to PCI via
OE.
-Ongoing, unresolved critical issues for months after going live where
the
problem did not
exist in TEST.
-Weekly conference calls with LSS/Meditech regarding issues with
little
resulting visible
progress.
-We have discontinued paying support on this product, and are
evaluating at
what point
we stop implementation and look for another solution.
We have spoken to a few other Magic MPM sites who have confirmed they
are
having similar
issues with LSS; it appears the client/server version is a little
cleaner.
We
have seen some improvement recently on the Meditech support side, but
continue to be
disappointed with LSS's lack of performance.
I would like to encourage you to provide feedback to make LSS and
Meditech
fully aware of
the depth and extent of this problem, and to encourage them to take
some
drastic steps to
resolve this before they lose major ground in their clinic software
venture.
They have the
potential to have a great product if only they could devote the
resources to
make it work
effectively.
**If you do not have these types of issues with the MPM suite, and have
full
clinic
documentation and ordering online, I would really be interested in
hearing
from you also.
LSS tells us you're out there but they have been unable to provide any
contacts.
Marjorie Tell
Vice President of Information Technology
Riverview Hospital Association
P.O. Box 8080, 410 Dewey St.
Wisconsin Rapids, WI 54495-8080
715-424-8574
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Children's Hospital Central California
A Great Place to Get Better
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