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We are a C/S, 5.5, SR2 site that is experiencing the same issues with LSS support, integration with the "hospital" system and product documentation. We implemented clinicals in 2 of our clinics and are continuing with others, but it is not without great difficulty, learning as you go and work arounds. I have found that the staff at Meditech and the staff at LSS are not aware of the each other's modules, and some times have not known the other modules even exist. Just another example of this lack of communication/integration surfaced with Meditech's new "Lifetime Summary" for the EMR and how the new "Patient Summary" panel displays. There is a section labeled, "Health Maintenance". I was very excited about this because we are implementing "Health Maintenance" in our LSS Clinic modules. My excitement quickly dissipated when I found out Meditech's "health maintenance" is not at ALL integrated with what we build in MPM! Meditech development has decided what is in the EMR's "health maintenance" - probably not knowing their "sister" company has implemented this functionality. The EMR supervisor was not aware that the functionality existed in MPM. I am not sure adding another vendor to our mix would help - but there is serious issues with the MPM Clinical modules. Cindy Grolla, RN Clinical Project Leader Phone: 507.646.1209 Pager: 507.645.1475 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Kami L. Syvertson Sent: Tuesday, July 25, 2006 1:51 PM To: [email protected] Subject: RE: [MEDITECH-L] THE LSS/MEDITECH MPM SUITE All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== We have only implemented the Billing so far and because it has been so hard to deal with support and poor product functionality we have decided to drop the clinical implementation. We are now looking at new EMR and PPM vendors to replace LSS. After reading some of the responses about the clinical issues, I am happy we are taking this route. Meditech does need to step up and realize that their sister company is failing their Meditech customers. Kami Syvertson Information System Analyst Bozeman Deaconess Health Group (406)582-0171 [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, July 24, 2006 4:41 AM To: [email protected] Subject: [MEDITECH-L] THE LSS/MEDITECH MPM SUITE All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== For MPM Suite users: We have been struggling with the implementation of the LSS/Meditech MPM suite for over a year. We have committed, computer-savy physicians and staff working with the IT dept to implement this software. Our facility has been a Meditech and LSS Billing customer since 1996. We have never experienced this level of difficulty with any other implementation!. We went "live" with part of the MPM suite last fall ( patient histories, allergies, visit text, task routing/messaging, and prescription ordering) but we frequently discover new software bugs and missing functionality. We are piloting lab ordering with a few physicians after working for months to get the software configured and tested. The LSS staff lacks knowledge about configuration, parameters, etc. We are required to use many work arounds to get accurate and reliable results from the software, which make many of our processes much LESS efficient. We feel we have paid full price for a beta product. Much of the functionality promised when we purchased the product, didn't even exist. We are a MAGIC site (5.5 SR2). Here are some of our experiences: -Many many bugs in the software that LSS is unable to resolve in a timely manner, some sit for months. -There is a serious issue with lack of support or response to many problems. Sometimes it can take forever for Meditech/LSS to understand, resolve, or address issues. -No Dedicated Support when primary support is traveling. -There is a lack of knowledge in LSS/Meditech support staff to assist with setup or configuration with our MPM applications. -Apparently there is no documentation for any process flows, integration between modules, or configuration and setup steps. Some examples are the Order flow from RXM to OE to LAB and how it uses ADM, the formulary load process, the flow of Visit Text from EAR to PCI via OE. -Ongoing, unresolved critical issues for months after going live where the problem did not exist in TEST. -Weekly conference calls with LSS/Meditech regarding issues with little resulting visible progress. -We have discontinued paying support on this product, and are evaluating at what point we stop implementation and look for another solution. We have spoken to a few other Magic MPM sites who have confirmed they are having similar issues with LSS; it appears the client/server version is a little cleaner. We have seen some improvement recently on the Meditech support side, but continue to be disappointed with LSS's lack of performance. I would like to encourage you to provide feedback to make LSS and Meditech fully aware of the depth and extent of this problem, and to encourage them to take some drastic steps to resolve this before they lose major ground in their clinic software venture. They have the potential to have a great product if only they could devote the resources to make it work effectively. **If you do not have these types of issues with the MPM suite, and have full clinic documentation and ordering online, I would really be interested in hearing from you also. LSS tells us you're out there but they have been unable to provide any contacts. Marjorie Tell Vice President of Information Technology Riverview Hospital Association P.O. Box 8080, 410 Dewey St. Wisconsin Rapids, WI 54495-8080 715-424-8574 _______________________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l This communication is confidential to Bozeman Deaconess Hospital and is intended solely for the use of the individual or organization to whom it is addressed. It may contain privileged or confidential information. If you have received this message in error, please notify the originator immediately. If you are not the intended recipient, you should not use, copy, alter, or disclose the contents of this message. All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of Bozeman Deaconess Hospital. 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