On Sat, 2011-10-22 at 20:07 -0400, ew wrote: > Greetings, > > > > A company I work with recently upgraded Time Warner Highspeed from > 1.5Mb Upload/700Kb download > > to 15Mb upload/2Mb download. > > > > This was done at a bad time, because he had complaints about poor > service before the upgrade. Time Warner field tech suspected a bad > card on the node we were running from. > > I don't believe this card is fixed, so our speeds did not increase. > > I have little faith using online speed tests from sites such as > DSLreports and especialy TimeWarners internal test site. > > > > I performed a not-so-scientific test. I dowloaded two files > (opera.exe and Firefox.exe). I did this from the business site in > question and around the same time dowloaded > > the files at my home (also TimeWarner) using RemoteDesktop, so I could > perform the tests close in time. My residential line saw download > speeds of 1.3Mb/s while the > > business class line saw less than 400Kb/s. I say this is not > scientific mainly because I did not even verify the files came from > the same mirrors (I just clicked on the download link from each > respective site). > > > > I'd like to be able to give TimeWarner solid proof about the issue. > What tests can I run to get TimeWarners attention? > > We have at our disposal a wimpy VPS and a hosted Web account to upload > files to. Problem is I don't think either have a significant > available upload speed. > > I'm thinking I should also perform the tests directly connected to the > modem and via the router to rule out any internal issues. > > What other things should I be testing for, latency, etc.??? > > > > Thoughts and advice are greatly appreciated. > > > > Eric >
You mentioned the DSL Reports speed test. Just for your info, in case you're not already aware of this. DSL Reports also hosts a "Road Runner" forum for users of Time Warner high-speed internet. In addition, DSL Reports hosts a "Time Warner Direct" direct support forum where registered users of DSL Reports can directly interact with Time Warner customer support. I regularly read the DSL Reports Verizon forums (DSL & FIOS), and find them worthwhile. _______________________________________________ Mid-Hudson Valley Linux Users Group http://mhvlug.org http://mhvlug.org/cgi-bin/mailman/listinfo/mhvlug Upcoming Meetings (6pm - 8pm) MHVLS Auditorium Nov 2 - POV-Ray and The Relativity Train Dec 7 - An Intro to Chef Jan 4 - Recovering the Brownfield: Revitalizing Open Source Projects
