Greetings,
A company I work with recently upgraded Time Warner Highspeed from 1.5Mb Upload/700Kb download to 15Mb upload/2Mb download. This was done at a bad time, because he had complaints about poor service before the upgrade. Time Warner field tech suspected a bad card on the node we were running from. I don't believe this card is fixed, so our speeds did not increase. I have little faith using online speed tests from sites such as DSLreports and especialy TimeWarners internal test site. I performed a not-so-scientific test. I dowloaded two files (opera.exe and Firefox.exe). I did this from the business site in question and around the same time dowloaded the files at my home (also TimeWarner) using RemoteDesktop, so I could perform the tests close in time. My residential line saw download speeds of 1.3Mb/s while the business class line saw less than 400Kb/s. I say this is not scientific mainly because I did not even verify the files came from the same mirrors (I just clicked on the download link from each respective site). I'd like to be able to give TimeWarner solid proof about the issue. What tests can I run to get TimeWarners attention? We have at our disposal a wimpy VPS and a hosted Web account to upload files to. Problem is I don't think either have a significant available upload speed. I'm thinking I should also perform the tests directly connected to the modem and via the router to rule out any internal issues. What other things should I be testing for, latency, etc.??? Thoughts and advice are greatly appreciated. Eric
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