Before the widespread use of personal computers, suicide hotlines
performed the community service of giving local community members
suffering from mental illness an outlet for expression.  All hotline
workers are trained in various mental illness and how to best
communicate with these callers, maintain call time limits, give local
resources for further help if needed, and call the local authorities
in case of an actual suicide consideration.  Fact is, calls concerning
suicide comprised an average of less than 5% of callers to suicide
hotlines.  The other 95% of the calls are from people with various
mental illnesses, that were not in crisis but felt isolated from
society and just need an avenue of expression.

The advent of online chatrooms brought relief to these hotlines as it
provided an avenue for those not actually in crisis of contemplating
suicide, to interact with others and express themselves.  This
alternative community of the online groups offers relief for families,
communities and the individuals themselves by providing semi social
environments for interaction.

At the same time, it requires legitimate online groups to take on the
added responsibility of administering the groups to prevent trolling,
flaming, spamming and other behavior disruptive to the group.  This
behavior can be juvenille, or the result of personality disorders of
myriad varieties, i.e., those who typically call the crisis hotlines.

How far should an online group go in creating an environment of free
self expression?  What boundaries should be set for folks who might be
better directed to a mental health chat room, where participants
trained in the communication patterns of the mentally ill can respond
effectively?  The answers obviously depend on the goals and guidelines
of the group, but in general, what do you think?

http://www.educause.edu/EDUCAUSE+Review/EDUCAUSEReviewMagazineVolume41/AWiderWorldYouthPrivacyandSoci/158095

http://www.zephoria.org/thoughts/archives/2004/03/30/the_problems_with_technology__justice.html

http://www.nowpublic.com/people/adult-cyber-bullying-should-laws-protecting-children-also-be-applied-toward-safety-adults-part-i



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