* This is the modus mailing list *
Hi Jim,
Thanks, I think I will probably do as you suggest and make the error codes
user friendly myself. As soon as I can move some work out of the way I am
going to add a php interface to interact with the extended DB, which will
then get plugged into our account management site. I look forward to
removing some stuff out of the webmail system and dropping it into the
custom php system, which sounds like what you are going to be doing in
ASP.
Thanks,
Lewis
----- Original Message -----
From: "Jim Barstow" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, November 06, 2003 7:25 PM
Subject: [Modus] Error Message
> * This is the modus mailing list *
>
> I actually wrote several new error messages that I deciphered through
> trial and error.
>
> If you examine the asproot\login.asp file, you will see a section that
> looks like:
> ---snip---
> Case &H80040032
> Error = GetLabel("ErrorIMAP4NotSupported")
> Case &H800406BA OR &H800406BF
> Error = GetLabel("ErrorServerNotAvailable")
> Case Else
> Error = GetErrorLabel()
> ---snip---
>
> I simply added some new cases before the "Case Else" like
> ---snip---
> Case &H8004828A ''<this is an example, not real
> Error = "Invalid Password. Check your CAPS lock
> and try again"
> ---snip---
>
> When the error matching the case is returned, it will provide the user
> with whatever you set it to. I believe the actual errors they use are
> done with some include file with a function called GetLabel which calls
> to a dictionary file to be multi-lingual.. You could always add new
> dictionary items and add new items to the GetLabel function.
>
>
> Jim Barstow
> Sr. Network Engineer
> Diversified Solutions and Services, Inc.
> 22645 Canal Road, Suite B
> Orange Beach, AL 36561
> 251.980.8968
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Lewis Watson
> Sent: Thursday, November 06, 2003 5:25 PM
> To: [EMAIL PROTECTED]
> Subject: [Modus] Error Message
>
>
> * This is the modus mailing list *
>
> Is there anywhere we can actually decipher the seemingly useless hex
> codes? Better yet - it would be nice for there to actually be a logical
> error description as opposed to something like this... An internal error
> occurred. Please try again later and contact your ISP if the problem
> persists. Description : Login failed. Code : &H800300CA
>
> First - An internal error makes a customer think that they did not do
> anything that would have caused the issue. Secondly. Smart error codes
> such as - invalid password or invalid username would help greatly. Login
> failed is already apparent so it doesn't do much to help and the
> internal error just further complicates the issue. Some customers think
> that means the server is broken rather than they entered Password as
> opposed to password. Thanks. Lewis
>
>
> ----- Original Message -----
> From: "Jon Benson" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, November 06, 2003 5:10 PM
> Subject: [Modus] Error Message
>
>
> * This is the modus mailing list *
>
> If you do setup a message similar to this please use "provider" rather
> then ISP. :)
>
>
> Jon Benson
> Mail/DNS/Linux Administrator
> OzHosting.com
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
> > Sent: Friday, 7 November 2003 1:18 AM
> > To: [EMAIL PROTECTED]
> > Subject: [Modus] Error Message
> >
> >
> > * This is the modus mailing list *
> >
> > When a simple password error occurs at login the following error
> > appears, in red:
> >
> > An internal error occurred. Please try again later and contact your
> > ISP if the problem persists. Description : Login failed.
> > Code : &H800300CA
> >
> > While the statement may be true in a computer mentality, it is a bit
> > strong from a user point of view. It isn't an "internal error" in the
>
> > program, it is either a "meathead" error on the part of the customer,
> > or a typo, or his account is suspended for non payment.
> >
> > He probably should contact his ISP, etc., but could there be a less
> > strong message for this "external error" like "Your e-mail name or
> > password was not accepted by the server. Please try again and contact
> > your ISP if the problem persists."?
> >
> > Cary Fitch
> >
> >
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