Absolutely Ian. I use both Hiscox and NFU for all my insurance, not just car, and they are both flipping' brilliant when it comes to service and claims handling. They aren't the cheapest, but personally I wouldn't go anywhere else.
Tim On 6 June 2012 21:13, ian <[email protected]> wrote: > I have to say I was please with the way the claim was handled when my > Roadster caught fire. That was with Hiscox via Headley Insurance. I'm > inclined to stay with them on that basis. Threw the young lady at Hiscox > completely when I said "thank you for the way the claim was handled by you > & your colleague" ! She went all flustered for a minute :-) > Ian > > > > On 06/06/12 15:09, Tim Harris wrote: > >> All insurers make about the same level of underwriting profit on their >> motor book - i.e. none at all. In the good old days this was more than >> balanced by the investment income to be made from having everyone's >> premiums on deposit. Now, of course, there's naff all money to be made in >> the solid investment markets (insurers aren't allowed to make risky >> investments). >> >> So an insurer who is cheaper than the others is only really going to be >> able to do it through having lower operating costs. This can be achieved >> in >> a number of ways, such as: >> >> 1. Running overseas call centres >> 2. Being extremely resistant to / very slow to pay out on claims >> 3. Paying their UK-based staff a pittance and making them work long hours >> 4. Having very few customer relations staff, so it's very difficult to >> talk >> to someone >> 5. Outsourcing their claims assessor service, where the outsourcer company >> is paid on the basis of avoiding claims made to the Insurer >> 6. Skimping on their excess of loss reinsurance, leaving them potentially >> unable to pay out on a really big claim >> 7. Having lots of small print in the contract with loads of exclusions and >> limits to the policy >> 8. Not bothering to employ people with an understanding of the classic car >> world, and just relying on standard valuations >> 9. Cutting costs by doing automatic knock for knock rather than bothering >> to find out the true situation (so you lose your NCB in a no-fault bump) >> 10. All of the above plus some more I haven't thought of yet. >> >> The choice is of course yours. Me, I'd rather pay a few extra quid and >> have >> my pride and joy properly covered by a decent company. >> >> Tim >> >> > > > ------------------------------**------------- > > View posts on The Mail Archive > http://www.mail-archive.com/**[email protected]/<http://www.mail-archive.com/[email protected]/>[ > http://www.mail-archive.com/**[email protected]/<http://www.mail-archive.com/[email protected]/> > ] > > Modify Your Subscription: https://www.listbox.com/** > member/?&id_**secret=1390460-7d7f5cb7<https://www.listbox.com/member/?&;> > Powered by Listbox: http://www.listbox.com > ------------------------------------------- View posts on The Mail Archive http://www.mail-archive.com/[email protected]/ [http://www.mail-archive.com/[email protected]/] Modify Your Subscription: https://www.listbox.com/member/?member_id=22459785&id_secret=22459785-4a39ddf8 Powered by Listbox: http://www.listbox.com
