On Thu, Apr 26, 2012 at 10:20 PM, activa <[email protected]> wrote:

> I am completely desperate, so this is my last hope to find a solution to a
> problem which is driving me insane.
>
> I am writing an iPad app for a customer, and the app is distributed via
> .IPA
> adhoc builds. My customer has 3 iPads (all iPad 2) running iOS 5.1. The app
> crashes every time a MKMapView is shown and there is any interaction with
> the map (panning/zooming). The same app never crashes on any of the 5 (!)
> iPads I have here (a mix of iPad 1, iPad 2 and iPad 3, running iOS 5.0, 5.1
> and 4.3).
>
> Important things to know about this situation:
> - The view has been stripped down to the bare minimum. There's just a
> single
> MKMapView with no event handlers. It does have annotations
> - I have tried sending debug and release builds to the customer, but the
> result is the same
> - The apps I tried on our iPads were the exact same binaries (.IPA files)
> that were sent to the customer
> - I have tried setting the UnhandledException handler in AppDomain, but it
> is never called
>
> I have no access to the customer's devices, and there's no way I can ask
> them to install Xcode to view the crashlogs or console output.
>

Can you ask the to install the iPhone configuration utility:
http://support.apple.com/kb/DL1465 ?

There are also a couple of apps they can install on the device to see the
console there:
http://itunes.apple.com/us/app/console/id317676250
http://itunes.apple.com/us/app/iconsole-system-console-viewer/id494397150?mt=8

Rolf


>
> So in short, the app crashes on ALL 3 iPads of the customer, and on NONE of
> the 5 iPads I have here, using the exact same builds (identical binaries).
> The crash happens when panning/zooming a MKMapView.
>
> I am completely clueless...
>
>
>
>
> --
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