9/10/2010
Hi Kevin --
I try to always ship any item out to a client within no more than five
day as after payment. Believe me, this keeps me on my toes and it
keeps the customers happy as well. I don't have the type of volume
that these big auctions houses have but if I did, I would try to ship
as quickly as possible after completed payment. Also,
in this economy, the phrase "the customer is always right" is more
important than ever. I would never charge more for an expedited
shipment other than to reflect the additional charges for Express Mail
or Overnight service, etc. Now, I'm not perfect so I'm sure I have
screwed up a few times on this, but I really do attempt to provide
quick quality service in my work.
Thanks, Channing thomson
On Sep 10, 2010, at 12:59 PM, Kevin Conway wrote:
Buying from auction houses over the past 20 + years it was always
customary to get a notification of shipping within 2-3 days after
making payment. However, in the last few years I have noticed
auction houses are now shipping 7, 10 or more days after payment.
With Heritage I traditional had good luck when I requested to have
shipping expedited; until recently. I just got a note Heritage
shipping that shipping takes AT LEAST seven day to get an order
out. And, if I wanted to expedite shipping there would be an extra
“convenience fee” as she called it. You would think when someone
spends 40-50k a year on your auction, they would provide a better
level of customer service. This is why I am buying more and more
from “preferred” eBay sellers who are far more customer service
conscious. It would be great one day to have enough preferred
sellers that I can eventually bypass these auction houses altogether.
Ok, I’m done ranting……..
Kevin Conway
Conway's Vintage Treasures
www.CVTreasures.com
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