I find myself sending more and more US POstal Overnoght shipping at no extra charge. YOu'd be surprised how much customers REALLY appreciate this. A small investment to keep another customer for life. So, as you say Channing, it is incredulous these auction houses AND some dealers are nickel and diming over shipping...??
-----Original Message----- >From: channinglylethomson <[email protected]> >Sent: Sep 10, 2010 4:42 PM >To: Kevin Conway <[email protected]> >Cc: MOPO <[email protected]> >Subject: Re: [MOPO] What has happened to auction house customer service? > >9/10/2010 > >Hi Kevin -- > >I try to always ship any item out to a client within no more than five >day as after payment. Believe me, this keeps me on my toes and it >keeps the customers happy as well. I don't have the type of volume >that these big auctions houses have but if I did, I would try to ship >as quickly as possible after completed payment. Also, >in this economy, the phrase "the customer is always right" is more >important than ever. I would never charge more for an expedited >shipment other than to reflect the additional charges for Express Mail >or Overnight service, etc. Now, I'm not perfect so I'm sure I have >screwed up a few times on this, but I really do attempt to provide >quick quality service in my work. > >Thanks, Channing thomson > >On Sep 10, 2010, at 12:59 PM, Kevin Conway wrote: > >> Buying from auction houses over the past 20 + years it was always >> customary to get a notification of shipping within 2-3 days after >> making payment. However, in the last few years I have noticed >> auction houses are now shipping 7, 10 or more days after payment. >> >> With Heritage I traditional had good luck when I requested to have >> shipping expedited; until recently. I just got a note Heritage >> shipping that shipping takes AT LEAST seven day to get an order >> out. And, if I wanted to expedite shipping there would be an extra >> “convenience fee” as she called it. You would think when someone >> spends 40-50k a year on your auction, they would provide a better >> level of customer service. This is why I am buying more and more >> from “preferred” eBay sellers who are far more customer service >> conscious. It would be great one day to have enough preferred >> sellers that I can eventually bypass these auction houses altogether. >> >> Ok, I’m done ranting…….. >> >> >> Kevin Conway >> Conway's Vintage Treasures >> www.CVTreasures.com >> >> Visit the MoPo Mailing List Web Site at www.filmfan.com >> ___________________________________________________________________ >> How to UNSUBSCRIBE from the MoPo Mailing List >> >> Send a message addressed to: [email protected] >> In the BODY of your message type: SIGNOFF MOPO-L >> >> The author of this message is solely responsible for its content. > Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
