Send them a note indicating that it will take AT LEAST seven days for you to pay for your items. And if they want expedited payment ...
----- Original Message ----- From: "Kevin Conway" <[email protected]> To: [email protected] Sent: Friday, September 10, 2010 1:59:44 PM Subject: [MOPO] What has happened to auction house customer service? Buying from auction houses over the past 20 + years it was always customary to get a notification of shipping within 2-3 days after making payment. However, in the last few years I have noticed auction houses are now shipping 7, 10 or more days after payment. With Heritage I traditional had good luck when I requested to have shipping expedited; until recently. I just got a note Heritage shipping that shipping takes AT LEAST seven day to get an order out. And, if I wanted to expedite shipping there would be an extra “convenience fee” as she called it. You would think when someone spends 40-50k a year on your auction, they would provide a better level of customer service. This is why I am buying more and more from “preferred” eBay sellers who are far more customer service conscious. It would be great one day to have enough preferred sellers that I can eventually bypass these auction houses altogether. Ok, I’m done ranting…….. Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
