I advise our consignors to do an inventory, but tell them to keep it in a safe place. We inventory their items in our own way (unlike some places which apparently only pretend to do so), so their inventory serves us no purpose. But it *IS *useful if later they have doubts that we auctioned all their items.
It is odd that in over 700,000 consignments we have only misplaced a tiny number of items (and we paid those consignors for those items, even though they eventually were located, at which time we offered to undo the payment or leave it as it was), and we have *NEVER *had even a single legal dispute with *ANY *of our consignors, where some other auctions have had many legal disputes. Of course, we could cut down on our staff and customer service (and greatly increase out profit), and then we would likely have lots of "lost items" and angry consignors. But some things are more important to us than higher profits, and we like to sleep well at night. On Thu, Jun 7, 2012 at 9:55 AM, John Waldman <[email protected]> wrote: > Seems to me a professional auction company would tell the customer to do > a inventory. Not everyone knows what to do when they are selling > something at auction. It's not an everyday occurrence after all. > A little customer service goes a long way. > JW > > *From:* Geraldine Kudaka <[email protected]> > *To:* [email protected] > *Sent:* Wednesday, June 6, 2012 9:40 PM > > *Subject:* Re: [MOPO] Bruce vs Heritage inventory & auciton services > > These conversations move very rapidly, especially when one gets loopy > after a lot of hours writing emails. My apologies... > > I don't know if you've been following the discussion about our submissions > to Heritage and our stock -- which we had been told by Grey were tagged and > inventoried -- "disappearing". We were never paid for them and they weren't > returned. > > After Heritage only listed a portion of our posters on their inventory, > Rudy Franchi told us Heritage didn't want the common posters -- like the > Judge Dredd double sided transparency posters used in light box marquees > we had sent in our first consignment batch -- and suggested we consign the > higher valued posters to Heritage, and common posters like the > aforementioned Dredd to Bruce. > > I posted my submission to Bruce on MOPO because there was a lot of talk > about my responsibility for sending an un-inventoried lot to Heritage. In > fact, some MOPOers said I was to blame for their "disappearance" at > Heritage because I hadn't inventoried them or pursued Grey about their > status. > > Well, at the same time we sent our 2nd batch of posters to Heritage, we > sent an equal sized consignment batch to Bruce. Like the Heritage > consignment, this consignment to Bruce was not inventoried. > > I haven't been posting Bruce illegally appropriated my goods because there > wasn't a problem with payments or returns. > > The deal was straight ahead and worked without any effort on my part. > > And if Bruce wears a kilt or has good legs... well, I couldn't say. > > > *From:* Rix Posterz <[email protected]> > *To:* [email protected] > *Sent:* Wednesday, June 6, 2012 8:55 PM > *Subject:* Re: [MOPO] Bruce vs Heritage inventory & auciton services > > Wait...maybe I missed something. Does Bruce wear a kilt? Is that what > you're saying? > > In a message dated 6/6/2012 5:44:47 P.M. Pacific Daylight Time, > [email protected] writes: > > I did forget to mention you, Bruce... Sorry.. Mistake as you were the > inspiration for my disgruntled attitude... Your regular payments to our > Paypal account was what kept Heritage's lack of payments in the forefront > of my mind. > > Even though your company has done *phenomenally* well -- an inspiration > for any ebay seller that yes, there is life after ebay -- Heritage gets > more press because of their huge glossy catalog and high dollar items... > > But you've proven that reliability is more important than big glossies. > > Reminds me of a producer I knew who accidentally started investing in coin > operated laundromats. He loved it. Said all those quarters were the easiest > way to rake in the money, and he didn't have to deal with whining actors > and residuals. All it took was a part time handyman to keep those machines > running. > > Quarters add up faster than big checks that never clear. > > > *From:* Bruce Hershenson <[email protected]> > *To:* Geraldine Kudaka <[email protected]> > *Cc:* [email protected] > *Sent:* Wednesday, June 6, 2012 7:45 AM > *Subject:* Re: [MOPO] Bruce vs Heritage inventory & auciton services > > Thanks much! That is the huge advantage of having 26 people working here, > compared to just a handful (or just two) at many other places. And of > course it is not just your consignment, but all the ones we receive (which > can be very daunting, since we receive thousands of items per week, of all > sizes, from all countries, and from all years). This past Sunday we even > added *TOYS *to our Sunday lineup! > > Our job is to make it *EASY *for collectors to dispose of unwanted items, > and to help them get more than they could if they sold them to a dealer. If > they need to have notarized lists of what they sent (complete with videos > of them placing the items into packages and taking them to the Post > Office!) then we no longer serve that function, and our consignors will go > elsewhere. > > Bruce > > On Wed, Jun 6, 2012 at 12:12 AM, Geraldine Kudaka > <[email protected]>wrote: > > One point, which Sean inspired me to put into my email rebuttal -- is > actually a very important point which I didn't bring up earlier because it > wasn't relevant. > > The same day we shipped out this 2nd batch of 30-40 un-inventoried > posters to Heritage, we also shipped a batch of the same 30-40 batch size > to Bruce. > > We packed them at the same time, and took them both to be shipped, > insured... of course. > > Bruce immediately responded by email, and we started getting sales reports > & payments to our Paypal account. > > In fact, it was Bruce's regular payments that caused us to start > questioning why we hadn't heard from Heritage. > > So here's to Bruce, for handling out 30-40 un-inventoried posters in a > responsible, professional way. > > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: > SIGNOFFMOPO-L The > author of this message is solely responsible for its content. > > > > > -- > Bruce Hershenson and the other 26 members of the > eMoviePoster.com<http://emovieposter.com/>team > P.O. Box 874 > West Plains, MO 65775 > Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we > take lunch) > our site <http://www.emovieposter.com/> > our auctions <http://www.emovieposter.com/agallery/all.html> > > > > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: > SIGNOFFMOPO-L The > author of this message is solely responsible for its content. > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: > SIGNOFFMOPO-L The > author of this message is solely responsible for its content. > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: > SIGNOFFMOPO-L The > author of this message is solely responsible for its content. > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > -- Bruce Hershenson and the other 26 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
